BMC Helix Knowledge Management by ComAround 21.x: Fundamentals Using
BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your organization. This comprehensive hands-on training focuses on the practical use of the application interface. It covers concepts related to navigating, searching, creating, maintaining, and sharing knowledge articles.
Major release:
BMC Helix Knowledge Management 21.x
Good for:
Administrators, Users
Course Delivery:
Instructor-Led Training (ILT) | 4 hours
Course Modules
-
Foundation
- Roles and privileges: overview
- Knowledge article states and visibility
- User groups and content access
-
Interface Overview
- Start Page widgets
- Knowledge state symbols
- Icons and features
- Interface language options
- Settings menu
-
Navigating to Find Content
- Content structure: navigation
- Sort and filter options
- Filter option: tags
-
Finding Content Using the Search Feature
- Search engine: technical information
- Perform a search
-
The Article Page
- Flag, share, and print articles
- Mark an article as favorite
- Add articles to News and Recommended widgets
- Vote and give feedback on articles
- Edit articles
-
Working with Existing Articles
- View article history
- Search for duplicates
- Change knowledge state
-
Creating New Articles
- Create options
- The KCS template
- Add text, images, files, links, and videos to articles
- Add tags to articles
- Import content from a Word file
-
Machine Translation and Article Language Versions
- Built-in machine translation: overview
- Use the in-the-view machine translation feature
- Create and handle language versions of an article
- Switch between language versions of an article
-
The Content Editor
- Overview
- Add a folder/category
- Move, copy, subscribe, and edit content
-
Reporting and Analytics
- Built-in reports: overview
- Filter and sort options
- Report drill down
-
Decision Trees
- Decision tree module: overview
- Work with existing decision trees
- Create decision trees
- Machine translation of decision trees
- Display decision trees for end users in self-service interface