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BMC Helix ITSM – Smart IT 19.x: Fundamentals Administering (ASP)

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

This course provides students with the information and hands-on lab exercises for configuring and administering Remedy with Smart IT.

IMPORTANT: The BMC Certified Associate: Helix ITSM - Smart IT 19.x Online Exam examination is included in this course. Taking the exam and pursuing certification is optional. You will have one attempt to pass the exam. Retakes according to the BMC Certification Policy are available for an additional fee. Those who pass will receive the title of BMC Certified Associate: Remedy with Smart IT 19.x.

Major release:

BMC Helix ITSM 19.x

Good for:


Course Delivery:

Assisted Self-Paced | 16 hours

Course Modules

  • Configuring Screens and Provider Settings
    • Configuring Screens
      • Configuring the layout of a ticket profile
      • Building expression to the fields
      • Updating the property of fields
      • Configuring widgets
      • Configuring the title bar of the tickets
      • Make configuration changes to integrated applications
      • View active users in Smart IT
  • Configuring Actions and Adding Custom Fields
    • Configure URL actions
    • Configure actions in Smart IT
    • Add custom fields to your views using Smart IT
    • Add dynamic menu fields to Smart IT views
    • Configure Provider actions in Smart IT
    • Add custom selection option to the OOTB selection fields
    • Add a custom field to an Asset View
    • Add actions to Asset view
    • Package and deploy Smart IT customization and definitions
  • BMC Remedy with Smart IT Troubleshooting and Tuning
    • Discuss Smart IT logs
    • List general troubleshooting steps
    • List recommendations for performance tuning
    • Recommendations for Global Search
    • Set the FTS threshold
    • BMC Remedy ITSM MSSQL indexes to improve performance for Ticket Console, Asset details, and Collision and Calendar request