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BMC Helix ITSM & CMDB: Ultimate Subscription

BMC Helix ITSM is a powerful service management platform that improves IT service delivery. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Modern, mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster.

BMC Helix Configuration Management Database (CMDB) helps you to consolidate different sources of data into an enterprise-wide view, showing the components physical and logical relationships but also their relationships to business services.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix ITSM and BMC Helix CMDB as well as detailing the use and administration of both solutions.

IMPORTANT: This is an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Students can schedule up to 6 hours coaching annually. At BMC’s discretion or based on customer demand, BMC reserves the right to change expert 1:1 coaching appointments to group coaching calls.

Major release:

BMC Helix ITSM, BMC Helix CMDB 19.x

Good for:

Administrators, Consultant, Operators, Support Engineers, Users

Course Delivery:

All Delivery Method | 304 hours

Learner Objectives:

  • Review installation requirements
  • Understand the Access Control Model
  • Review Full Text Search capabilities
  • Explain configuring and monitoring options
  • Describe logging options
  • Utilize the right troubleshooting method
  • Explain CMDB Consumers’ requirements to Configuration Managers
  • Understand how IT Service Management (ITSM) consumes CMDB data
  • Describe the Common Data Model
  • Describe best practices for importing, normalizing, and reconciling data
  • Describe ITSM application usage processes and roles
  • Identify ITSM architecture components
  • Create and configure companies, organizations, support groups, people records and locations
  • Introduce BMC Remedy Smart Reporting and list its associated roles
  • Create and work with reports, storyboards, and dashboard tabs
  • Deploy and install BMC Remedy Smart Reporting

Subscription Courses

Offerings:

  • WBT Course 1: BMC Remedy AR System 9.1: Concepts (WBT)
  • WBT Course 1: BMC Helix ITSM – Asset Management 19.x: Fundamentals Using (WBT)
  • WBT Course 1: BMC Helix ITSM – Incident Management 19.x: Fundamentals Using (WBT)
  • WBT Course 1: BMC Helix ITSM – Problem Management 19.x: Fundamentals Using (WBT)
  • WBT Course 1: BMC Helix ITSM – Change Management 19.x: Fundamentals Using (WBT)
  • WBT Course 1: BMC Helix ITSM 19.x: Fundamentals Administering – Part 1 (WBT)
  • WBT Course 1: BMC Helix ITSM – Knowledge Management 19.x: Fundamentals Using (WBT)
  • WBT Course 1: BMC Helix CMDB 19.x: Fundamentals Administering – Part 1 (WBT)
  • WBT Course 1: BMC Helix ITSM - Smart IT 19.x: Fundamentals Using (WBT)
  • WBT Course 1: BMC Service Request Management 9.x: Fundamentals for Users (WBT)
  • WBT Course 1: BMC Work Order Management 9.x: Fundamentals for Users (WBT)
  • WBT Course 1: BMC Remedy Smart Reporting 18.x: Fundamentals Using (WBT)
  • ILT Course 1: BMC Remedy AR System 9.0: Administering (ASP & ILT)
  • ILT Course 1: BMC Remedy AR System 9.1: Basic Development (ILT)
  • ILT Course 1: BMC Helix ITSM 19.x: Fundamentals Administering – Part 2 (ILT)
  • ILT Course 1: BMC Remedy Knowledge Management 8.x: Fundamentals for Administrators (ASP)
  • ILT Course 1: BMC Helix CMDB 19.x: Fundamentals Administering – Part 2 (ASP & ILT)
  • ILT Course 1: BMC Helix ITSM - Smart IT 19.x: Fundamentals Administering (ILT)
  • ILT Course 1: BMC Service Request Management 9.x: Fundamentals for Administrators (ILT)
  • ILT Course 1: BMC Remedy Smart Reporting 18.x: Fundamentals Administering (ILT)

Certifications:

  • BMC Certified Associate: Remedy AR System 9.0 Online Exam
  • BMC Certified Associate: Helix ITSM 19.x Online Exam
  • BMC Certified Professional: Helix ITSM 19.x Online Proctored Exam
  • BMC Certified Associate: Helix CMDB 19.x Online Exam
  • BMC Certified Associate: Helix ITSM -Smart IT 19.x Online Exam
  • BMC Certified Associate: Remedy Smart Reporting 18.x Online Exam