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BMC Helix Digital Workplace and Add-Ons: Ultimate Subscription

BMC Helix Digital Workplace is a next-generation, self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users are encouraged to share their experiences and post status updates about the resources that concern them. IT can analyze the conversations around resources to gain insight into service usage trends, in order to plan for the organization's future needs more efficiently.

BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution's cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent chatbots can handle user queries and questions. Additionally, the BMC Helix solution provides tools for managing and monitoring multi-cloud solutions.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix Digital Workplace and BMC Helix Add-Ons details the use of the BMC Helix Digital Workplace and BMC Helix Add-Ons solutions.

IMPORTANT: This is an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Students can schedule up to 6 hours coaching annually. At BMC's discretion or based on customer demand, BMC reserves the right to change expert 1:1 coaching appointments to group coaching calls.

Contact an Education Advisor Pricing & Registration

Course Abstract

Major release:

BMC Helix Digital Workplace 19.x

Good for:

Administrators, Consultant, Users

Course Delivery:

Web Based Training (WBT), Instructor-Led Training (ILT), Assisted Self Paced (ASP), Online Exam, Video | 351 hours

Learner Objectives:

Explain Digital Workplace and Digital Workplace Catalog
Describe the BMC Digital Workplace and Catalog Interfaces
Learn how to use the BMC Digital Workplace Catalog Administration Console to complete administrative tasks in BMC Digital Workplace Catalog
Understand how to populate a Service Catalog to assist self-service users
Learn how to create and configure BMC Helix Chatbot
Understand how to integrate BMC Helix Chatbot with external communication channels, including Slack, Skype for Business and other
Introduction on how to use BMC Helix Cognitive Automation for the automatic categorization of tickets within Helix ITSM
Introduction to BMC Helix Multi-Cloud Service Management, including the configuration of connectors and workflows

Introduce BMC Remedy Smart Reporting and list its associated roles
Create and work with reports, storyboards, and dashboard tabs
Deploy and install BMC Remedy Smart Reporting
Describe the core capabilities of HR Service Management solutions
Explain various solutions of HR Service Management such as HR Portal, Onboarding Solution, Offboarding Solution, and Alumni Service Center
Explain how to navigate through the applications and raise the requests
Describe the process of configuring various solutions offered by HR Service Management

Subscription Courses

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