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BMC Helix Digital Workplace 19.x: Fundamentals Using (WBT)

BMC Helix Digital Workplace offers two applications, BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog. The BMC Helix Digital Workplace displays meeting schedules, required services, outstanding requests, and ongoing discussion about the people, places, and resources that they choose to follow. It also helps users find location maps, reserve meeting rooms, install software, upgrade equipment, and book appointments.

This course will give Digital Workplace end users an overview of the Digital Workplace Basic and Advanced features. They will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request. In addition, they will learn how to update the user profile, manage posts and connections, book an appointment, and view the health status of a service.

Important Note: Access to the course content/recordings expires one year (12 months) from the date of registration.

Major release:

BMC Helix Digital Workplace 19.x

Good for:

Users

Course Delivery:

Self Paced | 2 hours

Course Modules

  • Getting Started
    • BMC Digital Workplace Overview
    • BMC Digital Workplace Dashboard
    • BMC Digital Workplace features
    • BMC Digital Workplace process for requesters
  • BMC Digital Workplace Basic and Advanced Features
    • BMC Digital Workplace Client Interface
    • Catalog
    • Search for a request
    • News Feed
    • Create User Group and connections
    • Raise and view a Request
    • Search Service Requests by Submitted Answers
    • Quick Requests
    • Statuses of Service Action Requests
    • Multi-user Requests
    • Viewing Notifications
  • BMC Digital Workplace Advanced Features
    • Digital Workplace Advanced Features and Services
    • Location
    • My Stuff
    • Service Health
    • Request Now and Add to Cart
    • Adding Multiple Enhanced Catalog Items to a Cart
    • Default Shopping Cart
    • Saving the Shopping Cart Items
    • Specify Dependency Between Services
    • Broadcasts
    • Collaborating on Services
    • User Profile Synchronization
    • Save for Later on Individual Requests
    • Respond to surveys