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BMC Helix Digital Workplace 19.x: Fundamentals Catalog Administering–Part 1 (WBT)

BMC Helix Digital Workplace offers two applications, Digital Workplace Client and Digital Workplace Catalog. Digital Workplace Catalog is an enterprise app store solution designed to be the center of your digital workplace. This application integrates with external fulfillment systems through service connectors to enable communication between the catalog application platform and the different fulfillment systems.

In this online training, students will learn about the basic concepts and benefits of Digital Workplace Catalog. They also learn about catalog user roles, services, workflows, bundles, banners, and much more. Step-by-step simulations are designed to guide students with performing the actions required to successfully perform their job.

Major release:

BMC Helix Digital Workplace 19.x

Good for:

Administrators

Course Delivery:

Self Paced | 4 hours

Course Modules

  • Getting Started
    • Describe BMC Digital Workplace (Basic and Advanced)
    • Describe BMC Digital Workplace Catalog Introduction and Feature Highlights
    • Describe Architecture
    • Explain Basic Concepts
      • Service
      • Catalog
      • Catalog Source and items
  • Integration with Applications
    • Overview of integrating Catalog with Remedy applications
    • Overview of integrating Catalog with other applications:
      • BMC Client Management
      • BMC Helix Chatbot
      • BMC Remedy Single Sign-On
  • Connectors and External Systems
    • Connect your catalog to external systems
    • Overview and list of external system connectors
    • Describe a Catalog Queue
    • Describe import of Service Catalog Items
  • Digital Workplace Catalog Roles and Responsibilities
    • Identify various BMC Digital Workplace Catalog Administration and Other Roles
    • Set up User Accounts and Granting Access
    • Describe the Catalog Administrator and Internal Supplier Administrator Roles
    • Describe the Internal Supplier Role
    • Describe the Asset Manager Role
    • Describe the Service Agent Role
  • Service Creation
    • Describe the Standard process for creating services
    • Describe Service Actions
    • Describe Workflows and Questions
    • Describe Cost and Quantities, SLA, and CMDB for Services
    • Approve, Publish, and Add Service to Marketplace
    • Enable Service from BMC Digital Workplace Admin
  • Localization
    • Describe the Multi-language feature
    • Describe how to localize various service sections
    • Localize Services and Bundles Using Export and Import Option