BMC Helix Chatbot 20.x: Fundamentals Administering Skills Assessment

BMC Helix delivers Cognitive Service Management that is fast, accurate, cost[1]effective, and available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution’s cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent chatbots can handle user queries and questions.

BMC Helix Chatbot is an application that interacts with users through natural language, understands the conversation context, and performs tasks on behalf of the user. It helps users to resolve their issues or search for any information they need by providing the capabilities, such as immediate assistance to issues raised by the users and provides easy-to-find information, reduction in human error and dependency by eliminating human intervention for certain tasks, and reduction in company's costs and resources.

The BMC Helix Chatbot 20.x: Fundamentals Administering Skills Assessment is to be taken by customers and partners to check their skills for key product areas BEFORE registering for any Helix Chatbot training. Based on the result analysis, BMC can provide a recommendation on which training courses would fill potential skill gaps.

The skills assessment is not an exam and is not meant to test individuals but to provide students and teams an overview of existing and missing skills to select the appropriate training. Assessment takers shouldn´t prepare and also not retake the assessment to avoid receiving the incorrect recommendations.

Getting Started

Step 1. Register for the skills assessment. The skills assessment is free of charge for all customers and partners.

Step 2. Review the assessment results yourself or ask BMC to provide a report and feedback with training recommendations.