BMC Helix Chatbot 20.x: Fundamentals Administering (ASP)
BMC Helix delivers cognitive service management that is fast, accurate, cost effective and is available to run on your choice of cloud, in a hybrid model, or in your own data center. The BMC Helix solution’s cognitive capabilities, meanwhile, can help reduce support costs. For example, intelligent chatbots can handle user queries and questions. Additionally, the BMC Helix solution provides tools for managing and monitoring multi-cloud solutions.
In this course, you will learn the configuration and use of the BMC Helix Chatbot that makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.
Major release:
BMC Helix Chatbot 20.x
Good for:
Administrators, Developers
Course Delivery:
Assisted Self Paced (ASP) | 24 hours
Course Modules
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Getting Started with BMC Helix Chatbot
- Introduction to Helix Chatbot
- Explaining Chatbot Architecture
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Exploring the Best Practice
- Identifying Best Operational Practices for Helix Chatbot
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Integrating Chatbot with BMC Applications
- Introduction to Remedy SSO OAuth 2.0 Authentication
- Integration with DWP Advanced and Business Workflows
- Interactive Chat Options in Chatbot Conversations
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Administering BMC Helix Chatbot
- Setting Up BMC Helix Chatbot
- Introducing IBM Watson Assistant
- Customizing Chatbots
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Configuring Live Chat, Cognitive Insight and
- Usage Reports
- Configuring Live Chat and Cognitive Insight
- Generating Chatbot Usage Reports
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Integrating Chatbot with Communication Channels
- Adding a Chatbot and Conversational Capabilities to Your
- Application
- Configuring Communication Channels
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Troubleshooting
- Troubleshooting Issue