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BMC

BMC Helix Business Workflows 20.x: Fundamentals Using (WBT)

This course introduces the learners to the key features and functionality of the BMC Helix Business Workflows application. This course describes cloud-native case management applications for all lines of business. It also provides services to employees in a scalable, managed, and automated way. It is a platform where automated workflows are created without writing the actual code. It aims for fast and efficient management of cases by providing modern and simple ways to create, resolve, and monitor cases.

Major release:

BMC Helix Business Workflows 20.x

Good for:

Users

Course Delivery:

Self Paced | 3 hours

Course Modules

  • Create and Update Cases
    • Creating cases
    • Working with tasks and cases
    • Creating Knowledge Articles
    • Associations with Cases
    • Service Level Management