Welcome_to_Bimodal_IT_700x400_1Rodney McKinney

Welcome to Bimodal IT

During our company’s 200+ year history, we have successfully navigated many insurance industry changes. Today, however, the rate of change is breathtaking. Consumer expectations are forcing companies like ours to eliminate cumbersome paperwork that takes days or weeks to process and simplify complicated policy terms that come across as undecipherable to many consumers. People expect to interact with us digitally in a much more modern and straightforward way using computers, smartphones, and tablets. Our customers are demanding a faster, easier way to get insurance quotes, buy insurance, submit claims, pay bills, and make changes to their policies. You’ve seen the ads: Now, even 15 minutes is considered a long time to wait for an auto insurance quote. And consumers also expect quotes and … [Read More]

ITIL Guide

What Is ITIL Service Design?

ITIL® Service Design is the second of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Design helps with the end-to-end design of a company’s service. Rather … [Read More...]


Top 5 Must-Read Cloud Blogs

Whether you’re a cloud computing novice or a long-time professional, it’s helpful to follow the experts who regularly blog on news and trends in the industry. With so many authors in the blogosphere, it’s challenging to know whose posts to read and whose … [Read More...]


Gartner Symposium ITxpo 2015

Customer expectations have become a powerful and disruptive force, prompting organizations to rethink entire business models. The need to deliver products and services faster than ever before, easily, anytime, anywhere, and on any device necessitates a new … [Read More...]

ITIL Guide

What Is ITIL Service Strategy?

ITIL® Service Strategy is the first of five stages of ITIL, a set of IT service management (ITSM) practices that focuses on aligning IT services with the needs of business. ITIL Service Strategy helps organizations understand a market-driven approach to … [Read More...]


Digital Workplace and the Consumerization of IT

In many organizations, the technology that employees use to get work done has been pre-defined by a centralized IT group. This technology is also typically a generation or two behind the best consumer experiences, and choice is severely limited. Additionally … [Read More...]

Empowering the Family with Digital Services

Empowering the Family with Digital Services

Charter Manufacturing is a steel and iron production and manufacturing company that was founded in the 1930s. Although we are a large company, we are a fourth-generation, family-owned business, and family ownership definitely influences our culture. We look at … [Read More...]

ITIL Guide

6 Benefits of ITIL

There are six high-level benefits of ITIL® that are achieved by aligning process areas with a desired business outcome. ITIL focuses on solving business issues rather than just improving IT capabilities. As a set of practices that imparts practical and … [Read More...]