Digital_Enterprise_Management_700x400Saar Shwartz

Digital Enterprise Management – A New Paradigm

If you are anything like me, and chances are that you are, you no longer talk to people you don’t know. Sure, maybe it’s the result of the childhood lesson “don’t talk to strangers,” but the more likely scenario is that you have become accustomed to tapping a digital icon when you have personal business to attend to. The way I interact with service providers and retailers is vastly different than ever before. If I need to refill a prescription, I don’t call the pharmacy, I use the Walgreens mobile app. If I need to deposit a check, I use Chase’s mobile banking app. I can file insurance claims from anywhere, 24x7, using State Farm’s mobile app. I bypass the check-in counter at the Marriott using mobile check-in. And I don’t recall the last time I had to print a copy of my airline … [Read More]

The Zoo: What’s New in Control-M 9?

The Zoo: What’s New in Control-M 9?

The Zoo gets an update on the latest Control-M 9 release from product experts Tom Geva and Robby Dick. In addition to an overview of what’s new in the latest version of the workload automation tool, we discuss customer use cases and look at some of the … [Read More...]

ITIL Guide

What does ITIL stand for?

ITIL® stands for IT Infrastructure Library. The current version of ITIL is known as ITIL 2011. ITIL is a group of best practices for IT Service Management (ITSM) that helps align business needs with IT services. ITIL can be confusing and to help answer ITIL … [Read More...]


Q&A: What is IT Service Brokering?

To stay relevant in the modern world, IT departments around the globe are poised to shift from reactive service-support organizations to proactive service brokers. Here's an excerpt from an interview with Simon Geddes, Product Management Lead at BMC Software, … [Read More...]


Capacity Planning: A Digital Balancing Act

Syncing Compute Resources and Service Demands Users of modern business applications expect digital experiences that are fast, secure, and flawless. Yet, the IT services running these apps are more complex than ever before as organizations scramble to keep … [Read More...]