Service Mapping

Learn how service mapping helps organizations to clarify IT environments and improve user experiences.
Service Mapping


More information, better understanding.

Service mapping is a process that identifies and maps the relationships between IT infrastructure components and the business services they support. This is crucial for organizations to understand their IT environment and improve user experiences.

Visualize complex infrastructure

A clear view of your entire IT ecosystem—spanning multi-cloud, hybrid, and on-premises—helps you understand the intricate connections between your hardware, software, and services.

Improve security and compliance

Extensive visibility into complex environments helps teams identify vulnerabilities, resulting in quicker remediation, reduced downtime, and improved security and compliance.

Optimize costs

Verify expenses and find potential cost savings with a real-time asset inventory dashboard.

Fully realize AIOps

Asset discovery and service mapping create the foundation for observability and generative AI capabilities, elevating service and operations management.

How it works


Automated discovery and inventory

BMC Helix Discovery begins its service mapping process with an automated discovery phase, meticulously scanning the IT environment to identify all physical and virtual assets, including servers, network devices, storage systems, and applications.

Utilizing agentless discovery techniques, it gathers detailed data about each asset, such as configuration, installed software, and services running. This phase lays the foundation for service mapping by creating a complete and up-to-date inventory of the IT infrastructure, essential for understanding the scope and scale of the services being mapped.


Dependency mapping and modeling

Following inventory compilation, BMC Helix Discovery shifts focus to identifying and mapping the dependencies between discovered assets. By analyzing communication patterns and configuration data, it automatically detects relationships and interdependencies among hardware, software, and network components.

This phase constructs a dynamic, graphical representation of service architectures, highlighting how individual components interact to support business services. Dependency mapping is crucial for accurately modeling services, providing the insights necessary to understand service behavior, performance, and potential vulnerabilities.


Service context and visualization

The final step in service mapping with BMC Helix Discovery is contextualizing and visualizing the mapped services. It translates the complex web of dependencies into intuitive, easily understood service maps, showcasing the hierarchy and interplay of components supporting each business service. These visualizations enable IT teams to quickly grasp the structure and critical paths of services, facilitating effective monitoring, incident response, and change management.

By providing a clear view of how changes or incidents may impact services, BMC Helix Discovery empowers organizations to make informed decisions, minimize risks, and ensure the resilience and continuity of business operations.

BMC Solutions

Service mapping with BMC

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BMC Helix Discovery

Unlock comprehensive visibility and control over your IT landscape.


Dive deeper with related resources

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How to Create & Use Service Maps