NEC Australia and BMC team up to streamline operations and improve client experiences

NEC customers to benefit from next-gen service experience with BMC Helix

SYDNEY, Australia – 30 March 2020 – BMC, a global leader in IT solutions for the digital enterprise, today announced a strategic partnership with NEC Australia, combining service assurance technology and continuous automation as a part of NEC’s overall digital strategy. This new capability is expected to streamline NEC’s internal operations and improve customer experience via BMC’s Service Management and Service Assurance capabilities.

NEC, a long-standing BMC customer and now partner, has commissioned BMC Helix for a variety of government and business customers. The new partnership strengthens NEC’s core service management offering with the integration of BMC’s leading service assurance technologies. These include Monitoring, Capacity and Cost Optimisation, Discovery and Remediation, which provide intelligent and proactive service assurance capabilities to its operations team.

“We have an ambitious vision for transformation, both internally and for our customers,” says Martin Braithwaite, NEC Australia’s General Manager of National Operations.

“BMC’s strong technical capabilities, along with their team’s passion and flexibility, made it clear they were the right partner for that journey.”

Braithwaite continued that there are additional wins for NEC and its customers;

“We’ll be engaging BMC more holistically to provide faster adaption and adoption of existing and new service capabilities for an improved customer experience. That includes increased responsiveness because of more tightly integrated service management and service operations delivery capabilities. It also strengthens our ability to lead and guide our customers through their own digital journeys,” says Braithwaite.

Both companies tout BMC’s technical capabilities and responsiveness as reasons for the new partnership; NEC highlighted BMC’s commercial offer as another factor that helped differentiate it from competitors during the three-month tender process.

“The technical aspects will always be number one, but we needed flexible financial modelling to help us deliver the National Monitoring and Capacity Management Solution, which we found with BMC,” says Braithwaite.

Along with an improved experience, one of the partnership’s most significant benefits will be an enhanced ability to help customers future-proof their organisations.

“Our customers will enjoy the benefits of BMC and NEC’s continuous innovation,” says Braithwaite. “We’re able to capture enriched service monitoring and performance data and turn that into insights and ideas for improved services and design of future capabilities. It also provides customers with a robust service platform to enable digital capabilities now and in the future – for instance, robotic process automation, machine learning and AI.”

Ian White, Country Manager, Australia and New Zealand for BMC, says the company’s flexible financial model was part of a broader commitment to customer experience.

“Once we understood NEC’s strategic imperatives, challenges and vision, it was clear that we needed to present a range of tailored solutions.”

White says, “Ultimately, this new partnership will not only help to transform NEC’s operations and service delivery but also those of the many government agencies, businesses and other organisations who rely on NEC’s first-class services.”

BMC Helix empowers IT and business users to eliminate silos, make better-informed decisions, and future-proof the service and operations experience. With the addition of the IT Operations Management portfolio, BMC has now added the BMC Helix Remediate, BMC Helix Optimize, and BMC Helix Monitor solutions to the BMC Helix suite, allowing customers to intelligently and automatically:

• Discover unknown assets across multi-cloud and on-prem environments
• Proactively and predictively monitor events, alerts, and anomalies
• Uncover and remediate security vulnerabilities and secure systems
• Optimize capacity and cost across the organization’s multi-cloud landscape
• Proactively provide an omni-channel service experience for the enterprise – from IT to line-of-business

Additional Resources:

• Learn more about the BMC Helix suite of solutions, including BMC Helix ITSM, at www.bmc.com/helix.
• Read about the new BMC Helix intelligence-enriched, integrated ITSM and ITOM platform here.
• Find out how customers are using BMC Helix solutions to transform their service management experience here.

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About BMC
BMC delivers software, services, and expertise to help more than 10,000 customers, including 92% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future.

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About NEC
NEC is a leader in integrating IT and network technologies to create a smarter future for enterprise and government customers. Delivering technology solutions and services in Australia for over 50 years, NEC connects people through reliable communication infrastructure while also helping communities fortify their security through intelligent surveillance systems and biometric identification technologies. Globally, the NEC Group promotes safety, security, efficiency and equality under the message, “Orchestrating a better world.”

Editorial contact:

Ana Gabriel
BMC
D: 408.546.1069
M: 510.219.6625
[email protected]