BMC Software India wins 'Best Customer Centric Culture' Award at the 3rd Customer Engagement Summit
MUMBAI — February 13, 2017 — BMC Software India Pvt. Ltd. recently won the 'Best Customer Centric Culture' Award, at the 3rd Customer Engagement Summit, instated by leading marketing organization Kamikaze B2B Media. The award was received by Tarun Sharma, CEO of BMC Software India Pvt. Ltd.
"What makes the award very special is our winning against behemoth competition from leading B2C brands across all verticals! I am proud of the team that holds the fort at BMC India," shared Tarun.
"BMC India's focus on '4th Phase of Customer Centricity', woven together by its 'Customer Experience Program' (trilogy of employees, customers and partners), is brought to Life, through the world-class, 'Customer Experience Center'" shared Rohit Singla, Senior Director of Customer Experience Program, & Chief of Staff, CEO's Office, India.
"The awards were appointed to honour the highest level of achievement in customer experience across the Indian community. These Awards pays tribute to organizations and inspiring role models that lead the way. They form the industry's benchmark in terms of best practice and process excellence, and provide an opportunity for Customer Experience Management professionals to gain recognition for their achievements and initiative," shared the Project In-Charge of the summit.
The theme of the summit was "Turning Customer Experience into Competitive Advantage".
One set of jury members thoroughly evaluated the nominations submitted, while another set of jury members personally interviewed the nominees to evaluate on the following parameters:
- Written Case of Recognition
- Business Rationale & Context
- Innovative & Creative Solution
- Contact Centre and Technology
- Outstanding Customer Experience Achieved
- Effective Implementation & Business Impact
The jury comprised leaders (CEOs, VPs, and MDs) across leading fashion and retail houses, telecom, IT, media, banking, and financial institutes. Nominations were submitted by leading B2C brands across durables, non-durables, retail, travel, financial services, healthcare, telecom, etc. For more details, please visit: Customer Engagement Summit
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.
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About BMC Software India Pvt. Ltd.
BMC Software India Pvt. Ltd. started operations in 2001.
As the Technology Innovation Center, BMC India is the catalyst delivering innovative IT management solutions. With its award winning Customer Experience Center, it enables customers to leverage complex technology into extraordinary business performance. BMC India brings to life, BMC's strategy of building great products, for delighting the end customer. BMC India offers a strategic competitive advantage:
- With the co-location of R&D experts, Professional Services, Global Service Delivery and Customer Support
- The largest global R&D Center and Innovation Hub of BMC
- And housing the Customer Experience Center in its world-class facility
About Customer Engagement Summit
Customer Engagement Summit is focused around customer experience and customer centricity. The summit, combines best practice sessions, with "idea exchange" interactive sessions, rich in discussions, debate, and problem-solving with your peers. Prominent Customer Experience, Customer Value Management, Customer Service and Marketing leaders share how they are connecting the dots to build stronger relationships with customers that impact the bottom-line.
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