icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Announces Colin Murphy as new SVP Customer Success and Chief Customer Officer

Murphy succeeds Eduarda Camacho who departs BMC after rebuilding the Customer Success organization

HOUSTON – December 11, 2023 – BMC, a global leader in software solutions for the Autonomous Digital Enterprise, announced the appointment of Colin Murphy as senior vice president of customer success and chief customer officer effective January 1, 2024.

Murphy joined BMC to lead corporate initiatives and moved into the customer success organization in 2021 to lead new efforts focused on customer value realization. He has expanded his role over the past three years and led key programs for the company in AI-driven customer engagement, success path definition and delivery, and revitalizing the customer support function.​

With over 20 years in enterprise technology operations, focusing on customer engagement and success, Murphy’s diverse background provides the perspective to shape the next phase of BMC Customer Success.

Murphy’s appointment comes with the departure of Eduarda Camacho on December 31, 2023. Camacho joined BMC in 2021 as SVP customer success, chief customer officer and spent her time rebuilding the organization’s leadership talent, implementing new capabilities to serve BMC customers, and ensuring that customer success was at the heart of BMC operations.

"BMC continues our own evolution to becoming an Autonomous Digital Enterprise – connecting all of our digital operations and ensuring that we stay laser-focused on our customers’ success," said Ayman Sayed, chief executive officer of BMC. "Eduarda has been an important leader helping us through a critical phase of our journey, and I am supremely confident that Colin will continue that trajectory. I wish Eduarda all the best in her next role as she continues her own professional growth and am proud that we can look to our talented group of leaders and promote from within to fill her shoes with the appointment of Colin. It’s a testament to BMC talent strength and the commitment that lies in all our employees."

Additional Resources

About BMC

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office or in other countries.

©Copyright 2023 BMC Software, Inc.

BMC—Run and Reinvent

Editorial contact:
Hannah Cho