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Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Sync BMC Helix ITSM work orders with issues in Jira

Automatically create Jira issues when BMC Helix ITSM work orders are created and vice versa. Users can set a customizable trigger for retrieving work orders, and any subsequent updates or comments added to the work order will be automatically updated in the issue and vice versa. This integration comes with customizable default field mappings.

Requires a BMC Helix iPaaS Jitterbit subscription, create/update issue rights in Jira, and administrator access to BMC Helix ITSM. Leverages standard API authentication in both solutions.

Key Features

  • Create a BMC Helix ITSM work order from a Jira issue and vice versa
  • Create an activity note in the work order from a Jira issue comment and vice versa
  • Customizable default field mappings

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later