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Integration Template

Version 21.02.02

Updated: May-1-2021

Release Notes

Sync BMC Helix ITSM incidents with Jira service requests

Automatically generate Atlassian Jira Service Management service requests from BMC Helix ITSM incidents and vice-versa. Users can set a customizable trigger for incident/service request creation and any additional status or comment updates will automatically be passed between them. This integration comes with customizable default field mappings.

Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix ITSM and Atlassian Jira. Leverages standard API authentication in both solutions.

Key Features

  • Create Jira service requests when BMC Helix ITSM incidents are created and vice versa
  • Synchronize incident updates with service requests
  • Synchronize issue updates with incidents and update vendor data in BMC Helix ITSM
  • Share comments (with or without attachments) from incident worklogs to service requests and vice versa

Licensing Information:

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation