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Integration Template

Version 21.02.02

Updated: Jan-6-2021

Release Notes

Sync BMC Helix ITSM incidents with Jira issues

Automatically generate and update BMC Helix ITSM incidents from Jira issues and vice-versa. Users can set a customizable trigger for incidents to generate an issue, and the same for issues to incidents. Once created, status, comments, and updates will be synchronized between the two. This integration comes with customizable default field mappings.

Requires a BMC Helix iPaaS Jitterbit subscription and administrator access to BMC Helix ITSM and Jira. Leverages standard API authentication in both solutions. 

Key Features

  • Create BMC Helix ITSM incidents from Jira issues and vice versa
  • Synchronize updates from issues with an incident and vice versa

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation