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Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Sync BMC Helix ITSM incidents with Microsoft Azure DevOps work items

Automatically generate Azure DevOps work items from BMC Helix ITSM incidents and vice versa. Users can set a custom trigger for creating incidents/work items, allowing all status or comment updates, including attachments, to automatically pass between them. This integration comes with customizable default field mappings.

Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix ITSM and Atlassian Jira. Leverages standard API authentication in both solutions.

Key Features

  • Create an Azure DevOps work item from a BMC Helix ITSM incident and vice versa
  • Synchronize updates between the work item and the incident and vice versa
  • Auto-add comments to related Azure DevOps work item when adding a worklog to a BMC Helix ITSM incident
  • Add up to three attachments to the incident worklog/work item

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later