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Integration Template

Version 21.05.02

Updated: Jan-6-2021

Release Notes

Migrate Salesforce users to BMC Helix ITSM People records

Migrate Salesforce User data to Helix ITSM People data. This integration comes with default field mappings, which users can edit and create new custom fields. Records are imported sequentially— not in bulk— and processing time varies based on quantity.

Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix ITSM and Salesforce. Leverages standard API authentication in both solutions.  

Key Features

  • Includes an integration template for migrating Salesforce users to create corresponding ITSM People data
  • Migration is done periodically and requires manual execution
  • Customize and add new fields to default field mappings

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later

Salesforce Service Cloud – Summer 20 and later