Broker BMC Helix ITSM incidents with Jira issues via BMC Helix iPaaS, powered by MuleSoft
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a Jira issue from a BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Broker BMC Helix ITSM incidents with Jira issues via BMC Helix iPaaS, powered by MuleSoft
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a Jira issue from a BMC Helix ITSM incident and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Key Features
- Create an issue in Jira for an incident created in BMC Helix ITSM.
- Create an incident in BMC Helix ITSM for an issue created in Jira.
- Synchronize updates from the incident with the issue.
- Synchronize updates from the issue with the incident.
- Adda a comment to the issue from an activity note in the incident.
- Add an activity note to the incident from a comment in the issue.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later