Broker BMC Helix ITSM incidents with Azure DevOps work items via BMC Helix iPaaS, powered by MuleSoft
A bi-directional template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a BMC Helix ITSM incident when an Azure DevOps work item is created and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Broker BMC Helix ITSM incidents with Azure DevOps work items via BMC Helix iPaaS, powered by MuleSoft
A bi-directional template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a BMC Helix ITSM incident when an Azure DevOps work item is created and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Key Features
- Create a work item in Azure DevOps for an incident created in BMC Helix ITSM.
- Create an incident in BMC Helix ITSM for a work item created in Azure DevOps.
- Update configured field values in an Azure DevOps work item from updates in the BMC Helix ITSM incident.
- Update configured field values in the BMC Helix ITSM incident from an Azure DevOps work item.
- Add a comment to an Azure DevOps work item from a worklog in a BMC Helix ITSM incident.
- Add a worklog to the BMC Helix ITSM incident from an Azure DevOps work item comment.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
Azure DevOps cloud version