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Broker BMC Helix ITSM incidents with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit

Integration Template

Version 22.1 and later

Updated: Jul-29-2022

Release Notes

A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create a BMC Helix ITSM incident when an ALM Octane entity is created and vice versa. The integration automates the task of synchronizing updates, and adding a comment to an ALM Octane entity when a work log is added to the ITSM incident.

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Key Features

  • Create a BMC Helix ITSM incident when an ALM Octane entity is created.
  • Create an ALM Octane entity when a BMC Helix ITSMincident is created.
  • View the ALM Octane entity details in the BMC Helix ITSMUI.
  • Add a comment to an ALM Octane entity when a worklog is added to the corresponding BMC Helix ITSMincident.
  • Synchornize updates between the tickets when the Description, Priority, or Title field of the corresponding ALM Octane entity is updated.

Licensing Information

Please contact your BMC representative for licensing the solution. 

Supporting Documentation

BMC Documentation

Product Version Requirements / Compatibility

BMC Helix ITSM version 20.08 and later

BMC Helix Multi-Cloud Broker version 22.1 and later