Broker BMC Helix ITSM change requests with Jira issues via BMC Helix iPaaS, powered by MuleSoft
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a Jira issue from a BMC Helix ITSM change request and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Broker BMC Helix ITSM change requests with Jira issues via BMC Helix iPaaS, powered by MuleSoft
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by MuleSoft Anypoint Platform. Use the integration template to automatically create a Jira issue from a BMC Helix ITSM change request and vice versa. The integration template automates the task of synchronizing comments and attachments between the two tickets.
Key Features
- Create an issue in Jira for a change record created in BMC Helix ITSM.
- Create a change record in BMC Helix ITSM for an issue created in Jira.
- Synchronize updates from the change record with the issue.
- Synchronize updates from the issue with the change record.
- Adda a comment to the issue from an activity note in the change record.
- Add an activity note to the change record from a comment in the issue.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later