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Broker BMC Helix ITSM change requests with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create an ALM Octane entity from a new BMC Helix ITSM change request and vice versa. The integration template automates the task of synchronizing updates and comments between the two tickets.
![BMC Software Logo BMC Software Logo](/content/dam/bmc/logos/bmc/logo-bmc-marketplace.png)
Broker BMC Helix ITSM change requests with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create an ALM Octane entity from a new BMC Helix ITSM change request and vice versa. The integration template automates the task of synchronizing updates and comments between the two tickets.
Key Features
- Create an ALM Octane entity from a new BMC Helix ITSM change request.
- Create a BMC Helix ITSM change request from a new ALM Octane entity.
- Synchronize updates when the Description, Priority, or Title field of the change request is updated in either of the tickets.
- Add a comment to an ALM Octane entity when a worklog is added to a BMC Helix ITSM change request.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 22.1.01 and later