Broker BMC Helix ITSM change requests with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create an ALM Octane entity from a new BMC Helix ITSM change request and vice versa. The integration template automates the task of synchronizing updates and comments between the two tickets.
Broker BMC Helix ITSM change requests with ALM Octane entities via BMC Helix iPaaS, powered by Jitterbit
A bi-directional integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create an ALM Octane entity from a new BMC Helix ITSM change request and vice versa. The integration template automates the task of synchronizing updates and comments between the two tickets.
Key Features
- Create an ALM Octane entity from a new BMC Helix ITSM change request.
- Create a BMC Helix ITSM change request from a new ALM Octane entity.
- Synchronize updates when the Description, Priority, or Title field of the change request is updated in either of the tickets.
- Add a comment to an ALM Octane entity when a worklog is added to a BMC Helix ITSM change request.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 22.1.01 and later