Enabling WhatsApp in a chatbot application

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Integration Template

Version 21.02

Updated: Sep-30-2022

Release Notes

Enabling WhatsApp in a chatbot application

You can use WhatsApp in BMC Helix Virtual Agent chatbot applications. Users can interact with chatbots through WhatsApp messages on their mobile devices. The WhatsApp integration applies to all chatbots in your tenancy.

BMC Helix Innovation Suite provides a WhatsApp conversation capability for chatbot applications so that the application users can interact with a chatbot through WhatsApp messages by using their mobile devices.

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Enabling WhatsApp in a chatbot application

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Key Features

Provides a WhatsApp conversation capability for chatbot applications so that the application users can interact with a chatbot through WhatsApp messages by using their mobile devices
Easy to configure
Short time to resolution

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Enabling WhatsApp in a chatbot application

Enabling WhatsApp in a chatbot application

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