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Integration Template

Version 21.02.00

Updated: Jan-4-2021

Release Notes

Create ServiceNow incidents from BMC Helix Operations Management events

Automatically generate ServiceNow incidents from BMC Helix Operations Management events. Users can set a customizable trigger for events, automatically creating incidents and updating incident numbers in ServiceNow. Event status updates and comments are automatically passed to the incident and vice versa. This integration comes with customizable default field mapping.

Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix ITSM and Atlassian Jira. Leverages standard API authentication in both solutions.

Key Features

  • Auto-create ServiceNow incidents for qualifying BMC Helix Operations Management events
  • Auto-sync status and comments of ServiceNow incidents with BMC Helix Operations Management events
  • Secure connection using standard API protocols

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix Operations Management – 20.08 and later

ServiceNow – Paris and later