Create BMC Helix ITSM incidents with ServiceNow via BMC Helix iPaaS, powered by Jitterbit
An integration template to automatically create a BMC Helix ITSM incident when a new ServiceNow incident is created, or an existing ServiceNow incident is updated. The integration template automatically synchronizes updates from the ServiceNow incident to the BMC Helix ITSM incident.
Create BMC Helix ITSM incidents with ServiceNow via BMC Helix iPaaS, powered by Jitterbit
An integration template to automatically create a BMC Helix ITSM incident when a new ServiceNow incident is created, or an existing ServiceNow incident is updated. The integration template automatically synchronizes updates from the ServiceNow incident to the BMC Helix ITSM incident.
Key Features
- Create a BMC Helix ITSM incident from a new ServiceNow incident
- Create a BMC Helix ITSM incident from an updated ServiceNow incident (not yet brokered to BMC Helix Multi-Cloud Broker) created before the integration template was deployed
- Update a BMC Helix ITSM incident when a ServiceNow incident is updated
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
Service Now Paris or later
BMC Helix ITSM version 20.08 or later