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An integration template to automatically create a BMC Helix Business Workflows case when a CrowdStrike case is created. The integration updates the BMC Helix Business Workflows case when the CrowdStrike case is updates, synchronizes activity notes and attachments from CrowdStike with the BMC Helix Business Workflows case, and updates the status of the CrowdStrike case when the status of the BMC Helix Business Workflows case is updated.
Key Features
- Create cases (security incidents).
- Create a BMC Helix Business Workflows case (security incident) from a new CrowdStrike case.
- Display details of the asset for which the CrowdStrike case is created in the asset section of the BMC Helix Business Workflows case (security incident).
- Update a BMC Helix Business Workflows case (security incident) when a CrowdStrike case status or description is updated.
- Synchronize activity notes or attachments between the two cases.
- Synchronize the status of a CrowdStrike case with the status of a BMC Helix Business Workflows case (security incident).
- Adds an activity note in a CrowdStrike case when the corresponding BMC Helix Business Workflows case (security incident) is closed.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
CrowdStrike Falcon latest version
BMC Helix Business Workflows 23.3 and later