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Updated: Dec-12-2023
CimTrak provides a bi-directional ticket/incident synchronization capability that communicates directly with BMC Helix ITSM, underscoring and enforcing that only planned and expected changes are allowed. By reconciling authorized changes against observed/detected changes, circumvented and malicious changes are immediately highlighted for corrective action. This process guarantees that only expected and authorized changes occur, ensuring a trusted and resilient infrastructure. The combined results drive higher operational availability while mitigating the risk of security threats and breaches.
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