Bright Pattern Omnichannel

Bright Pattern’s AI-powered Omnichannel Communication Interaction Platform enables your BMC solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing automated incident creation and resolution, status updates, notifications, automated password reset, and automated routing of all communications.

By providing advanced communications, and improving customer and employee satisfaction, Bright Pattern increases the ROI of your BMC solution. Bright Pattern is the number one rated contact center platform, with the fastest deployment time in the industry, and has over 500 customers worldwide.