Key Features

This capability is available with the BMC Helix Digital Workplace Advanced license. BMC provides an out-of-the-box IT content pack that offers services for common IT-related queries such as fix or repair an asset or a service, request guest WiFi access, or create a user account. It provides flexible and powerful ways to implement these services in your organization with much of your background work already completed. The content pack contains various components such as an IT portal to submit the services, foundation data, approval workflows, fulfillment workflows, and work order templates that are required for the end-to-end resolution of a service request. The IT content pack provides the following benefits:

• Ready-made services to quickly adopt and implement in any IT organization
• Services are easy to extend to meet customer’s business needs in DWP Catalog
• Customize and rebrand IT portal per company corporate standards using DWP Studio
• Faster, better ROI by reusing BMC provided questionnaires, advanced approval and fulfillment workflows

Supporting Documentation

BMC Documentation