Broker AWS cases from BMC Helix ITSM incidents via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create AWS cases from a new BMC Helix ITSM incident. The integration template automates the task of synchronizing case details, ticket statuses, and comments between the tickets.
Broker AWS cases from BMC Helix ITSM incidents via BMC Helix iPaaS, powered by Jitterbit
An integration template developed by using the ticket brokering application BMC Helix Multi-Cloud Broker, leveraging BMC Helix iPaaS, powered by Jitterbit. Use the integration template to automatically create AWS cases from a new BMC Helix ITSM incident. The integration template automates the task of synchronizing case details, ticket statuses, and comments between the tickets.
Key Features
- Create a case in AWS for an incident that is created in BMC Helix ITSM.
- Synchronize case details and shows the updated case details in the BMC Helix ITSM UI.
- Close the case if the incident is resolved, closed, or canceled.
- Close the incident if the case is resolved.
- Share incident activity notes with author information in the case.
- Synchronize case communication from AWS Support to BMC Helix ITSM incident activity note.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements / Compatibility
BMC Helix ITSM version 20.08 and later
BMC Helix Multi-Cloud Broker version 21.02 and later