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IT operations management (ITOM) is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services including data centers, private cloud deployments, and public cloud resources.
Predictive IT with AIOps
BMC Helix Operations Management with AIOps provides intelligent event management and performance monitoring to proactively identify and help quickly resolve issues for faster MTTR and improved SLAs.
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Advanced analytics help detect trends, patterns, and anomalies
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Multivariate analysis provides predictive alerting of major incidents before they happen
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Service behavior analysis of correlated metrics detects anomalies sooner
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Cross-functional data is easily consumed through out-of-the-box or custom dashboards
Optimize cost and capacity with continuous insight and automated actions
Digital business requires IT to be nimble and accurate when tuning the dynamic IT infrastructure. ITOM empowers the continuous alignment of services to:
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Understand utilization at the resource, application, and business service level
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Eliminate over-provisioning and under-provisioning, and their associated costs
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Align resource forecasting with business demand
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Automatically right-size resources to balance cost and performance requirements
Performance monitoring and event management
Use machine learning to identify, analyze, and resolve application and infrastructure problems. IT operations teams can understand application performance and simulate user experience to:
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Pinpoint the source of the problem, from infrastructure to code to resource availability
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Understand the broader service impact of an application performance issue
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Proactively communicate with IT services, application owners, and development teams
Automated security vulnerability management
Deploy BMC Helix Remediate in the cloud of your choice to strengthen security, improve productivity, and lower costs.
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Import and analyze data from vulnerability scanners, map vulnerabilities to assets and patches, prioritize and automate corrective action
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Apply simplified patching for rapid remediation
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Automate configuration testing and remediation for resources on AWS, Azure, and GCP
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Provides container configuration security for Docker and Kubernetes
See how BMC helps digital enterprises run and reinvent
Customer Story
Telefonica
Telefónica Global Technology’s digital transformation increases efficiency while slashing costs
IT Operations Management Solutions
BMC Helix Operations Management with AIOps
SaaS solution with a modern, cloud-native containerized and microservices-based architecture
BMC Helix Continuous Optimization
Cloud-based solution designed to align IT resources with business service demand
Additional Resources
White Paper
ServiceOps: Redefining IT Excellence
Discover how AI-powered ServiceOps streamlines ITSM, ITOps, and DevOps to accelerate change, reduce risk, and enhance service quality—plus key best practices to evolve IT service management.