Generative artificial intelligence, or generative AI, represents the next evolution of ServiceOps. BMC HelixGPT is BMC’s strategic approach to generative AI, powering simplified, actionable insights and automated resolutions throughout the BMC Helix platform.
BMC HelixGPT leverages generative AI to sift through extensive databases—including tickets, monitoring tools, and employee-generated content—and provide real-time guidance for logical “next step” decisions.
Improved Case Insights
The software uses causal AI to swiftly pinpoint root causes, identifying genuine relationships between past and current incidents. Dive deeper than mere correlations, achieving unparalleled insights and rapid problem-solving.
Quicker Answers Through Search
BMC HelixGPT harnesses generative AI to deliver more precise answers to employee queries. Equip service desk agents with a search engine designed for peak efficiency and enhanced self-service within the digital workplace.
Intuitive Virtual Agents
Immersed in your organization’s enterprise data, BMC HelixGPT enables virtual agents to effortlessly answer queries and flawlessly execute catalog services for IT, HR, Facilities, and beyond.
Harness Generative AI for Clearer Insights
BMC HelixGPT applies generative and causal AI to revolutionize traditional incident analysis. Rather than simply correlating incidents, the software recalls past root cause reports to identify authentic links between past and present incidents. Then, BMC HelixGPT offers a clear, plain-language summary of the problem (as well as information on how the same type of problem was solved in the past).
Elevate Your Decision-Making
BMC HelixGPT goes beyond conventional database scanning to deliver "best action" recommendations, delving deep into data sources such as observability and monitoring logs, case management history, knowledge management resources, and employee-generated content. It processes the vast, dynamic data in real time, mirroring the human brain's ability to learn and decide. Then, it instantaneously provides you with the recommended next step.
Gain New Expertise in Your Systems
BMC HelixGPT is a domain-specific model that trains on your organization's enterprise data, absorbing comprehensive knowledge spanning the entire business and continuously learning from that data, observational data, and your organization's subject matter experts (SMEs) to position itself as a true "expert of your systems."
More Human-Like Interactions, Fewer Help Requests
BMC HelixGPT enables chatbots and virtual agents to contextualize questions and respond with human-like precision, making it easier for users to get more value from each conversation. The result is a smoother communication experience, facilitating more effective self-service and reducing the volume of help requests for IT teams.
BMC Helix Operations Management
Service-centric monitoring, advanced event management, and next-generation probable cause analysis to improve speed and agility
BMC Helix Enterprise Service Management
Elevate service management spanning IT (ITSM), HR (HRSM) and Customer Service (CSM)
BMC Helix Knowledge Management
Comprehensive AI-powered knowledge tool for capturing, structuring and sharing knowledge
BMC Helix Digital Workplace
Engaging omni-channel experiences to support employees however they want to work
- BMC Helix Composite Approach to Artificial Intelligence in the GenAI Era
- Techstrong AI article: Building Trust in AI Requires Full Transparency
- ServiceOps and GenerativeAI: Transformational Technologies in the Gartner® Hype Cycle™ for ITSM, 2023
- CIO.com Article - BMC Helix: Leading the Charge in Generative AI-driven Enterprise Service Management
- eWeek Article - BMC's CTO Ram Chakravarti on Generative AI in the Enterprise
- Datasheet: BMC HelixGPT
- Datasheet: BMC Helix Enterprise Service Management
- Datasheet: BMC Helix ITSM
- Forrester Wave™: Enterprise Service Management, Q4 2023
- Generative AI: Avoiding the Trough of Disillusionment
- New BMC HelixGPT Innovations Spanning Service and Operations Management
- BMC is First to Embed GPT across AI-Driven Service and Operations Management Portfolio
- BMC Revolutionizes Observability and AIOps with BMC HelixGPT
- BMC Service Management Now Includes Generative AI
- How BMC HelixGPT-Powered AIOps Connects Observability Silos for Faster Probable Root Cause Isolation
- BMC HelixGPT: An expert of (your) systems
- 9 Reasons Why ChatGPT is Not “Enterprise Ready”…Yet
- APM Digest: How AIOps Solutions with the Right Foundation can help reduce the IT blame game
- IDG brand post: Benefits of AI/GPT for ESM