Let us know how we can help
Sales & Pricing
Speak to a rep about your business needs
Help & Support
See our product support options
General inquiries and locations
Contact us
Cognitive Service Management is next-generation service management enabled by digital automation, AI, and machine learning that drives new levels of agility, productivity, and efficiency.
Bringing the intelligent enterprise to life
As AI and automation become foundational to service management, IT organizations must evolve to meet new expectations for service delivery. The next stage of the service management journey embraces and integrates cognitive technologies to create a new intelligent enterprise with BMC Helix.
Deliver intelligent omni-channel experiences
Every business making use of digital technologies is pushing to fundamentally advance human productivity. Embedding and enabling cognitive capabilities with BMC Helix Digital Workplace will revolutionize people-centric experiences in the workplace.
-
Intelligent: Predictive analysis provides fast and accurate results
-
Conversational: Virtual agents understand your queries
-
Personalized: Chatbots provide relevant and targeted information
Transform the agent experience with cognitive automation
The future of service delivery is one where enterprises make full use of intelligent systems to achieve new levels of agility, productivity, and efficiency. By embedding cognitive capabilities into existing service management processes, you can transform the way your agents deliver services.
-
Agile: Complete tasks faster, improving productivity and agility across service delivery experiences
-
Efficient: Enhance the level of service and improve SLAs with reductions in cycle time
-
Scalable: Scale by automating repetitive and mundane tasks, freeing expensive resources for innovative and people-focused work
Accelerate innovation through intelligent applications
Enterprises can infuse and embed predictive intelligence into their existing applications. Cognitive service enabled through the platform will allow developers to leverage AI capabilities in the context of their applications and business needs.
-
Out-of-box intelligence: Immediate access to leverage AI and machine learning capabilities
-
Flexible: Leverage any engine of your choice
-
Evolutionary: Evolve your existing applications with minimal risk and at your own pace
Cognitive capabilities are rapidly becoming mainstream
80%
80% of IT leaders rate cognitive technology as important to digital transformation success
66%
66% of IT leaders are using cognitive technology today for one or more purposes
63%
63% of IT leaders are investing in cognitive technologies such as chatbots, virtual assistants, and robotic process automation
$60B
By 2020, $60 billion expected in cost savings through productivity improvements annually
Solutions for Cognitive Service Management
BMC Helix Virtual Agent
Use generative AI chat and knowledge solutions to bring intelligent self-service to life.
BMC Helix Digital Workplace
BMC Helix Digital Workplace delivers one-click self-service to the products and services employees need to do their work.
BMC Helix ITSM
Predictive IT service management for your modern enterprise
BMC Helix Business Workflows
BMC Helix Business Workflows lets you define and automate workflows, and manage cases across every line of business with ease and efficiency.
BMC Helix Discovery
Unlock comprehensive visibility and control over your IT assets and services.
BMC Helix Platform
Unified, open platform for cross-domain visibility, operability, and AI-driven automated actions and workflows