Automated, AI-driven service management (AISM) capabilities enable faster, more accurate, and more efficient ways of delivering service innovations.
Leverage artificial intelligence for IT operations (AIOps) to identify patterns in monitoring and capacity, data across IT operations, and DevOps environments for real-time, enterprise-wide insights.
Application workflow as a service, available where you need it, when you need it.
*Gartner Magic Quadrant for IT Service Management Tools, Rich Doheny, Keith Andes, Chris Matchett, 30th August 2021. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
