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Prioritize, Predict, and Act with Intelligent Service and Operations Management

Work smarter, be more productive, and continuously deliver high-performing digital experiences and uninterrupted service

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Featured BMC Helix Products

BMC Helix ITSM

Award-winning predictive IT service management for your modern enterprise

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BMC Helix Business Workflows

Modern case management that extends services to all lines of business

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BMC Helix Digital Workplace

Engaging omni-channel experiences to support employees however they want to work

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BMC Helix Virtual Agent

Intelligent automation with conversational bots leveraging award-winning AI

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BMC Helix Knowledge Management

Comprehensive AI-powered knowledge tool for capturing, structuring and sharing knowledge

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BMC Helix Operations Management

Service-centric monitoring, advanced event management, and next-generation probable cause analysis to improve speed and agility

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BMC Helix Platform

Empowers developers and business users to co-create digital enterprise apps

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BMC Helix iPaaS

Rapid integration, smooth implementation, and easy extensibility

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BMC Helix Discovery

Automatic discovery of data center and multi-cloud inventory, configuration, and relationship data

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BMC Helix Continuous Optimization

Cloud-based solution designed to align IT resources with business service demand

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BMC Helix Automation Console

Automate security vulnerability and compliance management

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BMC Helix Control-M

Integrates, automates, and orchestrates application, file transfer and data pipeline workflows

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Pervasive Intelligence to See Around Corners

It’s about helping our customers turn unknowns to knowns, so you can take care of today, and take tomorrow to the next level.

  • Be better at learning, predicting, analyzing, and automating
  • Know all your assets in the cloud and on-prem
  • Know your spend-levels and resource usage
  • Know about issues before your customers
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With BMC Helix, you can protect your systems and get access to data that helps improve your business.

A Single View from Basement to Boardroom

With BMC Helix, you get the smartest single view of the technology driving your business.

  • Single platform
  • Single data model
  • Single pane of glass

So you can know more about events and alerts, vulnerabilities, resource-spending, and usage levels.

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BMC Helix empowers end users across your enterprise.

Consumer-Grade Experience for the Enterprise

Delight your workforce with the better experience made possible by BMC Helix. Built for the cloud, this reimagined service and operations experience is unrivaled, giving you:

  • An omni-channel experience across Slack, Chatbot, Skype, and more
  • Automation with conversational bots and RPA bots
  • Enterprise-wide service including IT, HR, Facilities, and Procurement
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See what customers love about BMC Helix


The Initial Setup Is Amazingly Straightforward

It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover. More

Doug Hynes

Manager, Solutions Engineering at Fusion

An All Encompassing ITOM Platform that changes your Unknowns into Knowns

A few points of real usefulness: 1) Automated Remediation, 2) Integration to ITSM, and 3) View and manage security by business services. More

Vinnie L.

Managing Director

Overall Satisfaction with BMC Helix ITSM (Remedy)

Taking away the hosting headache, while providing a good user experience and scalability – this is what medium to large companies need in the ITSM sphere. More

Director

Information Technology

Winner of the 2020 AI Breakthrough Award

2020 AI Breakthrough Award Badge

Winner of the 2020 SaaS Awards

2020 SaaS Awards

Be first in your industry with BMC Helix — the first and only intelligence-enriched, integrated service and operations platform

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