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BMC Helix Virtual Agent brings the cognitive enterprise to life with intelligent, omni-channel experiences that let users find and request services through a conversational and personalized interface.

Deliver fast and accurate responses to users

  • Consumer-like experience: BMC Helix Virtual Agent is tailored to platforms and devices employees are already using
  • Channel of choice: Communicate in familiar messaging tools like Slack, SMS, MS Teams, Skype for Business, and Progressive Web
  • Cognitive search: Search across unstructured and structured data and across multiple knowledge bases
  • Line of business (LOB) support: Use with each LOB to enable multiple, specialized chatbots tailored to the needs of the organization (HR, Facilities, etc.)
  • Service Delivery: Call and execute custom processes and workflows; automate training of BMC Helix Virtual Agent with the Digital Workplace Catalog
  • Measure and improve Chatbot performance: Increase accuracy through end-user surveys and Smart Reporting
  • BMC Helix Cloud Cost Integration: Manage and optimize cloud resources, and receive budget recommendations directly from BMC Helix Virtual Agent
  • Available with BMC Helix Digital Workplace and BMC Helix Business Workflows

Winner of the 2020 AI Breakthrough Award

Learn how BMC Helix Virtual Agent can help transform your organization

Two ways to revolutionize the employee experience

Find information and request services through any channel, from web to mobile to cognitive chatbot

Omni-channel Experience

BMC Helix Virtual Agent makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information

Standardize and extend processes to make existing services better, and easily scale new ones

Seamless Service Delivery

AI-powered experiences make it easier for IT to deploy services, and easier for users to adopt them. As an effective and popular self-service channel, chatbots also ease the burden on service desk staff while improving user satisfaction.

  • Consumer-like experiences tailored to platforms employees are already using
  • Self-service powered by context-aware devices and predictive analytics resulting in fewer service desk calls
  • More flexibility when accessing knowledge and submitting service requests
“Cognitive chatbots will be a key component to enabling a streamlined and cost efficient end user experience.” — Pauline Mulvey, VP Enterprise Business Technology, Mitchell International

Getting started with BMC Helix Virtual Agent is easy