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BMC Helix Digital Workplace provides intuitive and intelligent, consumer-like experiences to help organizations step into the future of work.

Modern self-service for the digital workplace

  • Intelligent self-service offers smarter, more powerful ways to resolve issues quickly
  • Intelligent Knowledge Management Services delivers compelling experiences to the enterprise by providing the right information for the best resolution
  • Unified service catalog eliminates catalog confusion and presents customized services in a single catalog, delighting employees from multiple business units including IT, HR, and Facilities
  • Consumer-like experience with a simple, familiar interface and a one-stop shop for products and services helps employees get what they need
  • BMC Helix Virtual Agent offers conversational capabilities and AI-powered cognitive search to anticipate users’ needs and quickly provide the help they need—without human assistance
  • Omni-channel of choice delivers value-added experiences and knowledge management capabilities across channels so that employees can find the information they need, when they need it
  • Ease of configuration via drag-and-drop creation, workflow customization, and enhanced configurations help drive faster resolution and better user experience

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Four ways to improve business agility and employee productivity

Embed cognitive capabilities to revolutionize your employee experience

Digital Workplace Chatbot

Interact with channels that can be configured for more value-added experiences. No matter what channel you choose, integrated intelligent knowledge capabilities help you readily locate information to maintain productivity and job satisfaction.

Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.

  • Intelligent: Fully supported and embedded cognitive virtual agent delivers a personalized and intelligent end-user experience delivered to you
  • Conversational: BMC Helix Virtual Agent understands your questions in the natural language of your choice
  • Omni-channel: Choose how you want to interact beyond the web to Microsoft Teams, WhatsApp, Mobile, Slack, Skype for Business, and SMS

Make full use of collaborative and intelligent systems to achieve new levels of agility, productivity, and efficiency

BMC Digital Workplace

An easy way to improve productivity is to enable a simple way for the workforce to see the services and knowledge available across the enterprise. At the same time the business can manage, control, and audit service requests from a single pane of glass.

  • Fewer calls to IT and other help desks like HR
  • Deliver same level of service across the enterprise
  • Accessible across devices from mobile to PC

One-stop shop for all the products and services employees need to do their work

BMC Helix DWP Catalog

Modern enterprise organizations ensure their employees have what they need to be successful. No more hunting and investigating for services and products. With custom, tailored experiences through the studio capabilities, employees can order hardware, software, and services from an intuitive storefront in a single-click—all while adhering to enterprise policies.

Additional capabilities provided through the studio solution enable Service Delivery Owners to extend and improve experiences by authoring and publishing customized, special-purpose pages for organizational, team, or individual points of view.

  • Reduce routine requests to the service desk as employees shop for themselves
  • Eliminate catalog sprawl by consolidating portals on a unified platform
  • Provide employees with the latest productivity tools
  • Track usage, performance, and costs

Extend and improve experiences by publishing customized, special-purpose pages

HR Studio Portal

Organizations can create sub-catalogs to scale service delivery via bundles, banners, and virtual marketplaces for every line of business.

  • Bundle services from various internal service providers into a single request
  • Improve cross-functional processes and activities
  • Easily track service requests for all lines of business

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