BMC Helix Digital Workplace

Interact with channels that can be configured for more value-added experiences. No matter what channel you choose, integrated intelligent knowledge capabilities help you readily locate information to maintain productivity and job satisfaction.

Employees expect to use modern tools to do their jobs, from anywhere, at any time, on any device. With BMC Helix Digital Workplace, employees can use multiple channels to find information, request services, and solve problems.

• Intelligent: Fully supported and embedded cognitive virtual agent delivers a personalized and intelligent end-user experience delivered to you
• Conversational: BMC Helix Virtual Agent understands your questions in the natural language of your choice
• Omni-channel: Choose how you want to interact beyond the web to Microsoft Teams, WhatsApp, Mobile, Slack, Skype for Business, and SMS

An easy way to improve productivity is to enable a simple way for the workforce to see the services and knowledge available across the enterprise. At the same time the business can manage, control, and audit service requests from a single pane of glass.

• Fewer calls to IT and other help desks like HR
• Deliver same level of service across the enterprise
• Accessible across devices from mobile to PC

Modern enterprise organizations ensure their employees have what they need to be successful. No more hunting and investigating for services and products. With custom, tailored experiences through the studio capabilities, employees can order hardware, software, and services from an intuitive storefront in a single-click—all while adhering to enterprise policies.

Additional capabilities provided through the studio solution enable Service Delivery Owners to extend and improve experiences by authoring and publishing customized, special-purpose pages for organizational, team, or individual points of view.

• Reduce routine requests to the service desk as employees shop for themselves
• Eliminate catalog sprawl by consolidating portals on a unified platform
• Provide employees with the latest productivity tools
• Track usage, performance, and costs

Organizations can create sub-catalogs to scale service delivery via bundles, banners, and virtual marketplaces for every line of business.

• Bundle services from various internal service providers into a single request
• Improve cross-functional processes and activities
• Easily track service requests for all lines of business

Featured resource:

• HR Service Management