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BMC Helix Business Workflows is a modern case management solution built for lines of business, including HR, facilities, and other groups—in a scalable, managed, and automated way.

Transform the way you manage, automate and scale business services

Reduce the complexity created by disparate workflow and case management tools with a structured and measured way to collaborate across business functions.

  • Omni-channel engagement: Change the way service is consumed and delivered by extending beyond traditional service channels with chatbots and virtual agents
  • Cognitive capabilities: Leverage cognitive capabilities to eliminate manual work and drive ROI through automatically applied case templates or categorization to cases
  • Drag-and-drop workflow creation: Empower business users with pre-defined workflows that allow them to create and automate workflows without writing code
  • Form-less requests: Deliver modern case management with quick case creation through recommended templates and knowledge articles
  • Tailored user experiences: Create custom views without writing code; leverage BMC Helix Platform to tailor applications to specific business requirements

Experience BMC Helix Business Workflows

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Find out how we can help your line of business

Contact BMC Sales

Amp up employee productivity and satisfaction while scaling service delivery and cutting costs

Increase performance with drag-and-drop workflows

Operations Manager

Your responsibility for team management, budget planning, and process improvements means continually addressing case management reporting, and demonstrating the business value of your organization.

With BMC Helix Business Workflows you can:

  • Deliver a competitive edge with a new ambient service experience
  • Simplify service offerings with an enterprise service catalog
  • Manage team productivity with detailed reports, activity feeds, and dashboards
  • Standardize and streamline information with defined templates
  • Generate appropriate audit reports

Amp up productivity with quick case creation

Agent/Case Worker

Your goal is to work fast and with high quality. You want tools that help you deliver a great experience by registering and resolving customer issues quickly and effectively, and building on the knowledge base that you and other specialists rely on.

With BMC Helix Business Workflows you can:

  • Easily find resources and solutions with intuitive digital user experiences
  • Save time when creating cases with auto-populated case details
  • Work faster with re-usable templates
  • Deliver a great service experience by capturing real-time information
  • Improve quality with automatically displayed knowledge articles needed for case resolution
  • Collaborate with peers by authoring and sharing knowledge articles

Encourage collaboration and change

Business Analyst

You champion the digital workplace and look for ways to translate innovative ideas into solutions. Your job is to understand the needs of the business, turn them into functional requirements, and ensure applications are aligned as business needs change.

With BMC Helix Business Workflows you can:

  • Add immediate value in areas where employee engagement is important
  • Create an infrastructure agile enough to adapt to rapidly changing demands with an employee-centric, omni-channel experience
  • Tailor the user experience and create workflows to deliver self-service solutions
  • Reduce the need for manual tasks with automated workflows for common requests
  • Enable and author knowledge-based self-service articles
  • Automate manual processes
  • Easily configure workflows for Knowledge Management, Service Levels, and Task Management

Increase individual efficiency and productivity


You travel often, use multiple devices, and spend a lot of time online collaborating with others. You like to solve issues on your own and need quick and easy access to all IT services as well as non-IT resources.

With BMC Helix Business Workflows you can:

  • Have intelligent conversational experiences through BMC Helix Chatbot
  • Resolve issues on-the-go with service requests and knowledge articles
  • Receive in-app notifications across multiple channels
  • Perform your role with minimal disruption and deliver results

Getting started with BMC Helix Business Workflows is easy