BMC Helix Requirements Discovery and Alignment Service

25+ CREDITS

This Service provides a BMC Helix Solution Architect to assist Customer with mapping their business needs to functional requirements.

What you get:

BMC Helix will perform the following:

  • Conduct a series of workshops to:
    • Review business needs and current state operating model
    • Identify gaps between current and future ways of working
    • Derive functional requirements based on areas of future business need
  • Prepare Gap and Configuration Traceability Matrix (GCTM)
  • Review GCTM with Customer

Customer will be responsible for:

  • Providing access to relevant domain expert resources to share documentation on business context, use cases, architecture, existing processes, organization or governance practices
  • Attending workshop and collaborating with relevant Customer roles

Deliverables:Using BMC Helix’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Gap and Configuration Traceability Matrix

Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

BMC Helix will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
25
Country-Specific Staffing* 
31

Pre-requisites:

  • Preparatory call between Customer and BMC Helix to mutually agree on a project schedule including up to 16 workshop hours across 14 consecutive business days
  • Establish the scope of the functions and processes that will be part of requirements workshops

Additional information:

  • Estimated Duration: 14 consecutive business days
  • In-scope Products: BMC Helix Business Workflows ,BMC Helix Capacity Optimization ,BMC Helix Chatbot ,BMC Helix Client Management ,BMC Helix Cloud Cost ,BMC Helix Cloud Security ,BMC Helix Digital Workplace ,BMC Helix Discovery ,BMC Helix ITSM ,BMC Helix Knowledge Management by ComAround ,BMC Helix Monitor ,BMC Helix Optimize ,BMC Helix Platform ,BMC Helix Remediate ,BMC Helix Remedyforce ,BMC Helix Vulnerability Management
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code: REQU_DISC_002, REQU_DISC_002_ONSHORE
  • Date Last Updated: 03/20/2025

Definitions:

Country-Specific Staffing:Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix’s Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes from will be mutually agreed to by BMC Helix and Customer.

Standard Delivery:A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.

Getting started is easy

Contact Success Concierge