BMC Helix Service Management Transformation

What you get:

BMC will perform the following:

• Conduct sessions with Customer to understand their current state, goals and objectives
• Prepare Roadmap Document to validate findings, conclusions, and draft recommendations
• Conduct session with Customer to walkthrough the Transformation Roadmap Executive Presentation
• Provide information on Success Path if Customer wants to execute the Roadmap using BMC Services

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Transformation Roadmap Executive Presentation

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Preparatory call between Customer and BMC team to establish engagement focus
• Provide current state operating situation model and plans plus objectives and goals
• Identify stakeholders to be engaged and agree to timing

Additional information:

• Estimated Duration: 10 Days
• In-scope Product: BMC Helix ITSM, BMC Helix Chatbot, BMC Helix Digital Workplace, BMC Helix Knowledge Management, Smart IT (Progressive View), Helix Dashboard, Helix ITSM Insights, Helix iPaaS
• Service Type: Advisory & Planning
• Availability: Active
• Success Service Code: HELX_HSMT_001
• Date Last Updated: 09/20/2023