BMC Helix Operations Management Migration Service

What you get:

BMC will perform the following in one environment:

Analyze and Design

• Conduct a workshop to analyze the existing TSOM or BPPM implementation
• Prepare Migration Design Document with a migration plan and an assessment of BMC PATROL agents and Knowledge Modules (KMs)* that need to be upgraded

Prepare for Migration

• Install and configure up to three event management cells
• Assist Customer with installation and configuration of up to five forward proxy servers if required for PATROL metrics
• Migrate groups, users, and permissions from Remedy Single Sign On (SSO) to BMC Helix SSO
• Provide scripts and procedures for Customer to integrate BMC PATROL agents into BHOM

Migrate

• Migrate TSOM or BPPM Central Monitoring Administration (CMA) policies
• Replace up to 120 event management rules and 10 policies with BHOM policies
• Create up to 100 event and data classes in BHOM
• Migrate up to 12 data tables to dynamic enrichment policies
• Assist Customer with migrating up to 20 event sources
• Migrate up to 10 event views and dashboards to BMC Helix dashboards
• Migrate up to five reports from TrueSight reporting to BMC Helix dashboards. Each report to include up to 10 metrics or 10 event definitions and up to two data sources.
• Ingest topology data from BMC CMDB or ServiceNow^® CMDB
• Integrate to BMC Helix ITSM or ServiceNow^® ITSM to create incident tickets

Validate and Deliver

• Prepare Construction Document
• Prepare Test Strategy and System Test Plan
• Assist Customer with functional testing
• Provide up to three days assistance with deployment to production

Customer will be responsible for:

• Providing access to:
  • Monitoring and event management administrators
  • Subject matter experts
  • Available documentation on the current monitoring environment

• Providing access and privileges to:
  • Servers where BMC PATROL agents will be installed
  • Servers, applications, and systems to be monitored
  • Systems to be integrated
  • BMC Helix environment
• Conducting functional testing
• Upgrading BMC PATROL agents and KMs
• Installing any new BMC PATROL Agents
• Migrating any custom KMs
• Installing and configuring forward proxy servers if required for PATROL metrics
• Deploying configurations to additional environments

BMC will provide this service with one of the approaches below:

Project Milestones: The following Milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC project manager will issue a milestone completion letter to Customer.

• Milestone 1: Upon delivery of the Project Schedule
• Milestone 2: Upon delivery and approval of the Migration Design Document
• Milestone 3: Upon delivery and approval of the Construction Document
• Milestone 4: Upon completion of the Project Closeout meeting and the delivery of the project completion letter

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Project Schedule
• Project Status Report
• Migration Design Document
• Construction Document
• Test Strategy and System Test Plan

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• For non-SaaS migrations, the BMC Helix platform must already be implemented
• Firewall ports must be open between monitoring environment and BHOM
• Some integrations may require additional licensing
• Minimum BMC PATROL agent version is 21.02 or higher

Additional information:

• Estimated Duration: 16 weeks
• In-scope Product: BMC Helix Monitor
• Service Type: Deployment
• Availability: Inactive
• Success Service Code: BHOM_MIGR_002_OFFSHORE, BHOM_MIGR_002_ONSHORE
• Date Last Updated: 12/27/2023