BMC Helix Modeling Service using Blueprints
20+ CREDITS
What you get:
BMC will perform the following based on the selected levers:
- Present both Service and Blueprint workshops
- Work with application owners to identify services and components.
- Validate data in DSM (BMC Helix Dynamic Service Model) which may include data from BMC Discovery, BMC Service Monitoring (Intelligent Integration) and REST API.
- Configure Blueprint(s) based on customer specifics.
- Configure service model Blueprints.
- Assist Customer to configure additional event association rules.
- Validate service model within customer's test environment: Validate the service model structure and event association rules.
- Perform knowledge transfer.
- Configure a service modeling service using blueprints solution design.
- Configure a service modeling service using the blueprints construction document.
Use the following table to determine the appropriate option:
| Type | Customer maturity | Number of blueprints configured | Additional event association rules, up to: | Blueprint levels, up to: |
|---|---|---|---|---|
| Small | No service model experience | 4 | 1 | 3 |
| Medium | Limited experience of using service models | 3 | 2 | 5 |
| Large | Advanced experience using service models | 2 | 3 | 7 |
| Small | Medium | Large | |
|---|---|---|---|
| Credits required | 20 | 28 | 40 |
| Estimated Duration | 10 days | 15 days | 20 days |
The following will be provided for each individual option:
- Small: four simple blueprints
- Each service model is based on marketplace software or on a single technology stack.
- The service model is composed of multiple instances of the same software.
- Up to three network communication relations between CI’s (Configuration Items).
- Up to twenty CI's in a service model.
- The service model is monitored by a single type of monitoring tool.
- The Service model is hosted in a single Datacenter.
- Medium three business services blueprints
- Each service model is based on marketplace software or a combination of multiple blueprints.
- The service model is composed of multiple instances of different software applications.
- Up to five network communication relationships between CI’s
- Up to thirty CI’s in a service model
- Up to three monitoring tools used to monitor the service model
- The monitoring may include end user experience monitoring.
- The service model is hosted in a single Datacenter.
- Large: two business services blueprints
- Each service model is based on an extension of the Default Blueprint Template* and a small or medium blueprint built based on customer requirements.
- The service model is composed of multiple instances of different software applications.
- Up to seven network communication relationships between CI’s Up to fifty CI’s in a service model
- Up to five monitoring tools used to monitor the service model
- The monitoring includes end user experience monitoring.
- The Service model is hosted in multiple datacenter’s or is used across multiple geography’s
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project:
- Solution Design
- Construction Document
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Customer has a license for BMC Helix AIOps DSM
- Customer has a license for BMC Helix Operations Management
Customer will be responsible for:
- Providing information about the service(s) to model blueprint(s)
- Providing a detailed list of monitoring events impacting the services.
- Providing application subject matter expert(s) for reviewing the model blueprint.
- Reviewing draft service model(s) in a timely manner
- Providing access and privileges in BMC Helix environments, if needed.
- Ensuring all components are available in BMC Helix Database (DSM)
- Extending monitoring coverage if needed.
- Extending event management process flow by creating new policies, if needed.
- dentifying the Ccustomer maturity level on service modeling.
- Usage of default blueprint template.
- Technical/Business Service is monitored, and events are managed in BMC Helix Operations Management.
- Components to be used in the service model must exist in BMC Helix AIOps DSM
Additional information:
- Estimated Duration: 10 (small) 15 (medium) 20 (large) days
- In-scope Product: Helix Service Monitoring, BMC Helix AIOps
- Service Type: Deployment
- Availability: Active
- Success Service Code: SERV_BPRS_001_ONSHORE (Small), SERV_BPRM_001_ONSHORE (Medium), SERV_BPRL_001_ONSHORE (Large)
- Date Last Updated:01/23/24
Related Resources:
Improve product skill and expertise with:
- BMC Helix Operations Management with AIOps Training
- BMC Helix Service Monitoring/AIOps: Education Enterprise Product Subscription
- BMC Helix IT Operations Management: Education Enterprise Solution Subscription
Self-service:
Additional BMC Services:
As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one: