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BMC Helix Modeling Service using Blueprints

7+ CREDITS

This service offers Small, Medium, Large, and model conversion options by leveraging Blueprint* templates that will be configured to enable service modeling in BMC AIOps or BMC Helix Discovery.

What you get:

BMC will perform the following based on the selected levers:

Small

For Customer’s looking to explore the Service Modeling feature:

  • Qualification criteria (for each Business Application and Service):
    • The number of hosts must be less than or equal to eight.
    • The number of software instances and/or components must be less than or equal to fifteen.
    • All components to be used in the service should have been discovered and available in DSM datastore. 
  • BMC will configure 1 Business Service and up to 3 embedded Business Applications and Technical Services.
  • BMC will assist with instantiating and validating up to 4 services.
  • BMC will configure up to 3 Blueprint Definitions.

OR

For existing BMC Customer’s looking to convert/migrate application models.

Conversion qualification criteria:

  • Conversion of 1 Small application model to be deployed as separate services (limit 4 services)

Medium

For Customer’s looking to explore the Service Modeling feature:

  • Qualification criteria (for each Business Application and Service):
    • The number of hosts must be less than or equal to fifteen.
    • The number of software instances and/or components must be less than or equal to thirty.
    • All components to be used in the service should have been discovered and available in DSM datastore. 
  • BMC will configure 1 Business Service and up to 4 embedded Business Applications and Technical Services.
  • BMC will assist with instantiating and validating up to 5 services.
  • BMC will configure up to 4 Blueprint Definitions.

OR

For existing BMC Customer’s looking to convert/migrate application models.

Conversion qualification criteria:

  • Conversion of 1 Medium application model to be deployed as separate services (limit 6 services)

Large

Customer’s looking to explore the Service Modeling feature:

  • Qualification criteria (for each Business Application and Service):
    • The number of hosts must be less than or equal to thirty.
    • The number of software instances and/or components must be less than or equal to fifty.
    • All components to be used in the service should have been discovered and available in DSM datastore. 
  • BMC will configure 1 Business Service and up to 6 embedded Business Applications and Technical Services.
  • BMC will assist with instantiating and validating up to 7 services.
  • BMC will configure up to 6 Blueprint Definitions.

OR

For existing BMC Customer’s looking to convert/migrate application models.

Conversion qualification criteria:

  • Conversion of 1 Large application model to be deployed as separate services (limit 8 services)
  • BMC will:
    • Evaluate the outcome(s) of Blueprint workshops
    • Work with application owners to identify services and components.
    • Validate data in DSM (BMC Helix Dynamic Service Model) which may include data from BMC Helix Discovery, BMC Service Monitoring (Intelligent Integration) and REST API.
    • Configure Blueprint(s) based on Customer specifics.
    • Validate service model within Customer's test environment:
      • Validate the service model structure and event association rules.
  • The options within the below listed table provide customers with the choice of creating services with varying complexity within Service Monitoring space.

Small

Standard Delivery*:

  • 7 Credits
  • SERV_BPRS_002_OFFSHORE

Country Specific Delivery*:

  • 12 Credits
  • SERV_BPRS_002_ONSHORE
  • 1 week in duration

Medium

Standard Delivery*:

  • 8 Credits
  • SERV_BPRM_002_OFFSHORE

Country Specific Delivery*:

  • 14 Credits
  • SERV_BPRM_002_ONSHORE
  • 1-2 weeks in duration

Large

Standard Delivery*:

  • 9 Credits
  • SERV_BPRL_002_OFFSHORE

Country Specific Delivery*:

  • 16 Credits
  • SERV_BPRL_002_ONSHORE
  • 2 week in duration

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.  From delivery start date, the service must be consumed and completed within 30 days.  Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

  • Customer has an implemented BMC Helix AIOps or BMC Helix Discovery platform.
  • Customer completes the Helix Modeling Advisory Service with recommended outcomes (strongly recommended).
  • The customer has met all qualification criteria outlined for the services being created.
  • Customer will be responsible for:
    • Providing information about the service(s) to model blueprint(s)
    • Providing application subject matter expert(s) for reviewing the model blueprint.
    • Reviewing draft service model(s) in a timely manner.
    • Providing access and privileges in BMC Helix environments, if needed.
    • Ensuring all components are available in BMC Helix Database (DSM).
    • Using the default blueprint template.
    • Ensuring that components to be used in the service model exist in BMC Helix AIOps DSM.

Additional information:

  • Estimated Duration: 1 - 2 weeks
  • In-scope Product:
    • BMC Helix AIOps/BMC Helix Discovery
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
    Standard Delivery* Country Specific Staffing*
    SERV_BPRS_002_OFFSHORE
    SERV_BPRS_002_ONSHORE
    SERV_BPRM_002_OFFSHORE
    SERV_BPRM_002_OFFSHORE
    SERV_BPRL_002_OFFSHORE
    SERV_BPRL_002_ONSHORE
  • Date Last Updated: 07/25/2024
*Definitions

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