BMC Helix Modeling Service using Blueprints

What you get:

BMC will perform the following based on the selected levers:

• Present both Service and Blueprint workshops
  • Work with application owners to identify services and components.
• Validate data in DSM (BMC Helix Dynamic Service Model) which may include data from BMC Discovery, BMC Service Monitoring (Intelligent Integration) and REST API.
• Configure Blueprint(s) based on customer specifics.
• Configure service model Blueprints.
• Assist Customer to configure additional event association rules.
• Validate service model within customer's test environment: Validate the service model structure and event association rules.
• Perform knowledge transfer.
• Configure a service modeling service using blueprints solution design.
• Configure a service modeling service using the blueprints construction document.

Use the following table to determine the appropriate option:

The following will be provided for each individual option:

1. Small: four simple blueprints

• Each service model is based on marketplace software or on a single technology stack.
• The service model is composed of multiple instances of the same software.
• Up to three network communication relations between CI’s (Configuration Items).
• Up to twenty CI's in a service model.
• The service model is monitored by a single type of monitoring tool.
• The Service model is hosted in a single Datacenter.

2. Medium three business services blueprints

• Each service model is based on marketplace software or a combination of multiple blueprints.
• The service model is composed of multiple instances of different software applications.
• Up to five network communication relationships between CI’s
• Up to thirty CI’s in a service model
• Up to three monitoring tools used to monitor the service model
• The monitoring may include end user experience monitoring.
• The service model is hosted in a single Datacenter.

3. Large: two business services blueprints

• Each service model is based on an extension of the Default Blueprint Template* and a small or medium blueprint built based on customer requirements.
• The service model is composed of multiple instances of different software applications.
• Up to seven network communication relationships between CI’s Up to fifty CI’s in a service model
• Up to five monitoring tools used to monitor the service model
• The monitoring includes end user experience monitoring.
• The Service model is hosted in multiple datacenter’s or is used across multiple geography’s

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project:

• Solution Design
• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Customer has a license for BMC Helix AIOps DSM
• Customer has a license for BMC Helix Operations Management

Customer will be responsible for:

• Providing information about the service(s) to model blueprint(s)
• Providing a detailed list of monitoring events impacting the services.
• Providing application subject matter expert(s) for reviewing the model blueprint.
• Reviewing draft service model(s) in a timely manner
• Providing access and privileges in BMC Helix environments, if needed.
• Ensuring all components are available in BMC Helix Database (DSM)
• Extending monitoring coverage if needed.
• Extending event management process flow by creating new policies, if needed.
• Identifying the customer maturity level on service modeling.
• Usage of default blueprint template.
• Technical/Business Service is monitored, and events are managed in BMC Helix Operations Management.
• Components to be used in the service model must exist in BMC Helix AIOps DSM

Additional information:

• Estimated Duration: 10 (small) 15 (medium) 20 (large) days
• In-scope Product: Helix Service Monitoring, BMC Helix AIOps
• Service Type: Deployment
• Availability: Inactive
• Success Service Code: SERV_BPRS_001_ONSHORE (Small), SERV_BPRM_001_ONSHORE (Medium), SERV_BPRL_001_ONSHORE (Large)
• Date Last Updated:01/23/24

Related Resources:

Improve product skill and expertise with:

• BMC Helix Operations Management with AIOps Training
• BMC Helix Service Monitoring/AIOps: Education Enterprise Product Subscription
• BMC Helix IT Operations Management: Education Enterprise Solution Subscription

Self-service:

• BMC Helix AIOps Documentation
• BMC Helix Operations Management on BMC Community
• AIOps Blog

Additional BMC Services:

As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:

• Application Modeling Advisory Service - BMC Software