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Contact usThis service will work with customer to execute the migration activities using BMC Helix Data Manager. This service will leverage the Solution Migration Design document from the ITSM Preparation migration service offering. The ITSM Preparation migration service should have executed prior to executing this ITSM data migration offering.
BMC will perform the following:
Customer will be responsible for:
Project Milestones: The following Milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC project manager will issue a milestone completion letter to the Customer.
Delivery Options | Success Credits Required |
---|---|
Standard Delivery* | 169 Credits |
Country-Specific Delivery* | 278 Credits |
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Advanced Configuration: For features that do not exist out-of-the-box, an Advanced Configuration can accommodate forms, active links, filters, escalations, integrations, menus, reports, or dashboards.
Application Data: Application data is optional data that can be loaded into the system. Examples of this include assignment routing, incident templates, and change approval mappings.
Foundation Data: Foundation data is data required for the application to function properly and is defined as:
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations, which may include BMC’s Global Services Delivery team in India and/or Mexico. The staffing choice from which country a BMC resource comes from will be solely at BMC’s discretion.
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.