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This service will assist Customers with the reduction of Events by optimizing alarm thresholds and implementing event management strategies such as event correlation, filtering and blackouts.
What you get:
BMC will perform the following:
- Conduct workshop to gather requirements
- Prepare Solution Design Document
- For alarm thresholds optimization:
- Adjust alarm policies, up to ten
- For correlation, filtering and blackout policies:
- Configure event policies, up to eight
- Prepare Test Strategy
- Prepare System Test Plan
- Prepare Construction Document
- Assist Customer with functional testing (up to 1 day)
Customer will be responsible for:
- Conducting functional testing
BMC will provide this Service with one of the approaches below:
| Delivery Options | Success Credits Required | |
|---|---|---|
Alarm Threshold Optimization
|
Correlation, Filtering and Blackout Policies
|
|
| Country-Specific Staffing* | 10 credits
|
11 credits
|
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Test Strategy Document
- System Test Plan
- Construction Document
Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.
Pre-requisites:
- BMC Helix Operations Management (BHOM) must be installed and configured
- Firewall ports must be open between monitoring environment and BHOM
- Minimum patrol agent “alarm tuning” version for BMC PATROL Agent is 21.02
- Identify all monitoring solutions in Customer environment- Supported monitoring solutions found here
- Customer will provide:
Additional information:
- Estimated Duration: 5 – 6 days
- In-scope Product: BMC Helix Operations Management
- Service Type: Deployment
- Availability: Active
- Success Service Code:
- EVNT_OPTI_001_ONSHORE
- EVNT_COBL_001_ONSHORE
- Date Last Updated: 10/03/2024
Definitions:
Event: A notification that indicates a change in the state of an application or device that is monitored, can represent an error or warning, it can mean the crossing of a set threshold.
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.