BMC Helix Discovery Starter Service

20+ CREDITS

This Service configures BMC Helix Discovery to discover datacenter endpoints like Operating System Instances (OSI)*, network or storage devices and configure discovery of one supported cloud provider. This Service also configures and synchronizes discovered data with the BMC Helix Configuration Management Database (CMDB) or ServiceNow CMDB.

What you get:

BMC will perform the following:

Run a workshop to provide Customer with an overview of BMC Discovery
Present service blueprint workshop
Provide Solution Design Document
Prepare Construction Document
Configure initial user setup in BMC Discovery
Configure credentials and perform scan of one of the following cloud providers:
- Amazon Web Services
- Microsoft Azure
- Google Cloud Platform
- OpenStack
- IBM Cloud
Two-day scan remediation
Configure BMC Discovery in two environments: Development and Production
Configure out of the box CMDB synchronization with BMC CMDB or ServiceNow CMDB
Configure credentials in BMC Discovery

On Premise environment	SaaS environment
Perform datacenter scan which may include OSIs (Unix, Windows, vCenter/ESXi), network or storage devices. Install Discovery solution in customer environment Customer is responsible for: Provisioning servers for BMC Discovery installation Ensuring required ports are open from BMC Discovery to the target devices to be scanned Ensuring discovery credentials have required permissions to perform the scan Conduct functional testing and validate discovered data Perform the necessary configuration at BMC CMDB or ServiceNow CMDB side to enable the Discovery data sync[SS1]	Register BMC Discovery Outposts with the BMC Helix Discovery Install up to three BMC Discovery Outposts* in Customer environment Perform the necessary configuration at BMC CMDB or ServiceNow CMDB side to enable the Discovery data sync Customer is responsible for: Provisioning servers for BMC Discovery Outposts installation Ensuring HTTPS port 443 is open from BMC Discovery Outposts to BMC Helix Discovery Ensuring required ports are open from BMC Discovery Outposts to the target devices to be scanned Ensuring discovery credentials have required permissions to perform the scan Conduct functional testing and validate discovered data Perform the necessary configuration at Helix CMDB or ServiceNow CMDB side to enable the Discovery data sync

On Premise environment

SaaS environment

Perform datacenter scan which may include OSIs (Unix, Windows, vCenter/ESXi), network or storage devices.
Install Discovery solution in customer environment

Customer is responsible for:

Provisioning servers for BMC Discovery installation
Ensuring required ports are open from BMC Discovery to the target devices to be scanned
Ensuring discovery credentials have required permissions to perform the scan
Conduct functional testing and validate discovered data
Perform the necessary configuration at BMC CMDB or ServiceNow CMDB side to enable the Discovery data sync[SS1]

Register BMC Discovery Outposts with the BMC Helix Discovery
Install up to three BMC Discovery Outposts* in Customer environment
Perform the necessary configuration at BMC CMDB or ServiceNow CMDB side to enable the Discovery data sync

Customer is responsible for:

Provisioning servers for BMC Discovery Outposts installation
Ensuring HTTPS port 443 is open from BMC Discovery Outposts to BMC Helix Discovery
Ensuring required ports are open from BMC Discovery Outposts to the target devices to be scanned
Ensuring discovery credentials have required permissions to perform the scan
Conduct functional testing and validate discovered data
Perform the necessary configuration at Helix CMDB or ServiceNow CMDB side to enable the Discovery data sync

Delivery Options	Success Credits Required
BMC Helix Discovery SaaS – Standard Delivery	20
BMC Helix Discovery SaaS – Country Specific Delivery	30
BMC Discovery On Premise – Standard Delivery	22
BMC Discovery On Premise – Country Specific Staffing	33

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

Solution Design Document
Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

Customer must have BMC Helix CMDB or ServiceNow CMDB for the CMDB synchronization
Customer must have a license for BMC Discovery

Additional information:

Estimated Duration: 3 weeks
In-scope Product: BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, Remedy (On Prem),
Service Type: Deployment
Availability: Active
Success Service Code:
- DISC_STRT_004_OFFSHORE
- DISC_STRT_004_ONSHORE
- DISC_OPST_004_OFFSHORE
- DISC_OPST_004_ONSHORE
Date Last Updated: 03/04/2024

Definitions:

OSI (Operating System Instance): A host node that represents a physical or virtual computer system including information about its operating system and its physical or virtual hardware.
BMC Discovery Outpost: BMC Discovery Outpost is application software that runs on a dedicated Windows server in the Customer data center or on a public cloud.
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.

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