BMC Helix Discovery Starter Service

What you get:

BMC will perform the following:

• Run a workshop to provide Customer with an overview of BMC Helix Discovery
• Provide Solution Design Document
• Prepare Construction Document
• Configure initial user setup in BMC Helix Discovery
• Install up to three BMC Discovery Outposts* in Customer environment
• Register BMC Discovery Outposts with BMC Helix Discovery
• Configure credentials in BMC Discovery Outposts
• Perform scan of up to 200 endpoints which may include OSIs (Unix, Windows, vCenter/ESXi), network or storage devices.
• Configure credentials and perform scan of one of the following cloud providers:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • OpenStack
  • IBM Cloud
• Configure BMC Helix Discovery in two environments: Development and Production
• Configure CMDB synchronization with BMC Helix CMDB or ServiceNow CMDB in BMC Helix Discovery

Customer will be responsible for:

• Providing Windows servers for BMC Discovery Outposts installation
• Ensuring HTTPS port 443 is open from BMC Discovery Outposts to BMC Helix Discovery
• Ensuring required ports are open from BMC Discovery Outposts to the target devices to be scanned
• Ensuring discovery credentials have required permissions to perform the scan
• Conduct functional testing and validate discovered data
• Perform the necessary configuration at Helix CMDB or ServiceNow CMDB side to enable the Discovery data sync

BMC will provide this service with one of the approaches below:

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document
• Test Plan Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Customer must have BMC Helix CMDB or ServiceNow CMDB for the CMDB synchronization

Additional information:

• Estimated Duration: 3 weeks
• In-scope Product: BMC Helix Discovery
• Service Type: Deployment
• Availability: Active
• Success Service Code: DISC_STRT_002, DISC_STRT_002_ONSHORE
• Date Last Updated: 10/01/2023