BMC Helix Dashboards and Reporting Starter Service
This Service configures one Simple*, Moderate*, and Complex* dashboards to view data from BMC Helix products. It also includes knowledge transfer for the in-scope dashboards.
BMC will perform the following in one environment:
BMC will perform the following:
- Conduct a workshop to review out-of-the-box capabilities of BMC Helix Dashboards
- Configure up to three users with out-of-the-box roles and permissions
- Configure the following in-scope dashboards to view data from the approved list of BMC products and one scheduled report for each:
- One Simple Dashboard
- One Moderate Dashboard
- Conduct knowledge transfer session for the above dashboards
- Prepare Construction Document
Customer will be responsible for:
- Conducting functional testing
BMC will provide this service with one of the approaches below:
|Delivery Options||Success Credits Required|
Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Construction Document
Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been delivered to the Customer Project Manager.
- Customer must have a valid subscription to BMC Helix ITSM
- Estimated Duration: 3 weeks
- In-scope Products: BMC Helix Automation Console, BMC Helix Business Workflows, BMC Helix Cloud Security, BMC Helix CMDB, BMC Helix Continuous Optimization, BMC Helix Digital Workplace, BMC Helix Innovation Suite, BMC Helix Intelligent Automation, BMC Helix ITSM, Live Chat, BMC Helix Log Analytics, BMC Helix Operations Management, BMC Helix Portal, BMC Helix Virtual Agent
- Service Type: Deployment
- Availability: Active
- Success Service Code: HELX_DASH_002, HELX_DASH_002_ONSHORE
- Date Last Updated: 10/1/2023
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes from will be mutually agreed to by BMC and Customer.
- Complex Dashboard – contains up to five join queries, up to five panels, up to three cascading filters, and up to five linked dashboards
- Moderate Dashboard – contains up to two join queries, up to two panels, and up to two linked dashboards
- Simple Dashboard - contains no join queries, one panel and one linked dashboard
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.