BMC Helix Continuous Optimization Migration Service

What you get:

BMC will perform the following in one environment:

Analyze and Design

• Conduct a workshop to analyze the existing TSCO implementation and provide overview of the migration process
• Prepare Migration Design Document with an assessment of tasks required to support the migration to BHCO
• Prepare Test Strategy and Test Plan

Prepare for Migration

• Install and configure up to four Remote ETL^* Engine (REE) servers
• Install and configure the gateway server, if applicable
• Migrate groups, users, and permissions from existing TSCO Remedy Single Sign On (RSSO) to BMC Helix SSO solution
• Execute pre-migration tools against the existing TSCO instance

Migrate

• Execute the migration toolkit to assist with the migration of data and out of the box and Customer-defined ETL’s from TSCO to BHCO including up to two years of historical data
• Assist Customer with migrating Customer-defined Data Marts* from TSCO to BHCO for up to 10 business days
• Configure up to five BMC Helix Dashboards from TSCO to BHCO
• Configure up to five reports in BMC Helix dashboards. Each report to include up to 10 metrics

Validate and Deliver

• Prepare Construction Document
• Validate BHCO environment with customer in preparation for go-live
• Assist Customer with functional testing
• Provide up to three days assistance with deployment to production

Customer will be responsible for:

• Providing access to:
  • Capacity management administrators
  • Subject matter experts
  • Available documentation on the existing TSCO environment
• Providing access and privileges to:
  • Systems and applications to be integrated
  • Existing TSCO environment
  • Servers where BMC Helix Continuous Optimization agents will be installed, if applicable
• Conducting functional testing
• Upgrading and/or installing BMC Helix Continuous Optimization capacity agents, if applicable

BMC will provide this service with one of the approaches below:

Project milestones: The following milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC Project Manager will issue a milestone completion letter to Customer.

• Milestone 1: Upon delivery of the Project Schedule
• Milestone 2: Upon delivery and approval of the Migration Design Document
• Milestone 3: Upon delivery and approval of the Construction Document
• Milestone 4: Upon completion of the Project Closeout meeting and the delivery of the project completion letter

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Migration Design Document
• Test Strategy and Test Plan
• Construction document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.

Pre-requisites:

• For non-SaaS migrations, the BMC Helix Platform must already be implemented
• Firewall ports must be open between REE servers and BHCO
• Minimum hardware and software requirements to install the REE servers and capacity agents, if applicable
• Minimum TSCO version is 20.02 or higher

Additional information:

• Estimated duration: 8 weeks
• In-scope products: BMC Helix Continuous Optimization, TrueSight Capacity Optimization
• Service type: Deployment
• Availability: Active
• Success service code: BHCO_MIGR_002, BHCO_MIGR_002_ONSHORE
• Date last updated: 10/01/2023