icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Helix Continuous Optimization Migration Service

105+ CREDITS

This Service will migrate Customer’s existing TrueSight Capacity Optimization (TSCO) solution to BMC Helix Continuous Optimization (BHCO) with up to two years of existing historical data.

What you get:

BMC will perform the following in one environment:

Analyze and Design

  • Conduct a workshop to analyze the existing TSCO implementation and provide overview of the migration process
  • Prepare Migration Design Document with an assessment of tasks required to support the migration to BHCO
  • Prepare Test Strategy and Test Plan

Prepare for Migration

  • Install and configure up to four Remote ETL* Engine (REE) servers
  • Install and configure the gateway server, if applicable
  • Migrate groups, users, and permissions from existing TSCO Remedy Single Sign On (RSSO) to BMC Helix SSO solution
  • Execute pre-migration tools against the existing TSCO instance

Migrate

  • Execute the migration toolkit to assist with the migration of data and out of the box and Customer-defined ETL’s from TSCO to BHCO including up to two years of historical data
  • Assist Customer with migrating Customer-defined Data Marts* from TSCO to BHCO for up to 10 business days
  • Configure up to five BMC Helix Dashboards from TSCO to BHCO
  • Configure up to five reports in BMC Helix dashboards. Each report to include up to 10 metrics

Validate and Deliver

  • Prepare Construction Document
  • Validate BHCO environment with customer in preparation for go-live
  • Assist Customer with functional testing
  • Provide up to three days assistance with deployment to production

Customer will be responsible for:

  • Providing access to:
    • Capacity management administrators
    • Subject matter experts
    • Available documentation on the existing TSCO environment
  • Providing access and privileges to:
    • Systems and applications to be integrated
    • Existing TSCO environment
    • Servers where BMC Helix Continuous Optimization agents will be installed, if applicable
  • Conducting functional testing
  • Upgrading and/or installing BMC Helix Continuous Optimization capacity agents, if applicable

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
105
Country-Specific Staffing* 
107

 

Project milestones: The following milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC Project Manager will issue a milestone completion letter to Customer.

  • Milestone 1: Upon delivery of the Project Schedule
  • Milestone 2: Upon delivery and approval of the Migration Design Document
  • Milestone 3: Upon delivery and approval of the Construction Document
  • Milestone 4: Upon completion of the Project Closeout meeting and the delivery of the project completion letter

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Migration Design Document
  • Test Strategy and Test Plan
  • Construction document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.

Pre-requisites:

  • For non-SaaS migrations, the BMC Helix Platform must already be implemented
  • Firewall ports must be open between REE servers and BHCO
  • Minimum hardware and software requirements to install the REE servers and capacity agents, if applicable
  • Minimum TSCO version is 20.02 or higher

Additional information:

  • Estimated duration: 8 weeks
  • In-scope products: BMC Helix Continuous Optimization, TrueSight Capacity Optimization
  • Service type: Deployment
  • Availability: Active
  • Success service code: BHCO_MIGR_002, BHCO_MIGR_002_ONSHORE
  • Date last updated: 10/01/2023
*Definitions

Getting started is easy

Service Highlights..